Desktop Support Specialist

GTN Technical Staffing

Eagan, MN

Job Description

Desktop Support

Client Site: Eagan, MN

Responsibilities:

Provide technical assistance with computer hardware and software
A/V equipment support
Network closet cabling maintenance
Recommend hardware improvements
Track customer issues and resolutions
Handle tickets in a timely manner
Experience with Service Now and Intune
Work independently or with managers or other techs
Have strong CS experience dealing with end-users, white glove/executive support
Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
Be able to work overtime when requested or necessary
Be able to multitask and prioritize many different projects, supporting multiple sites

Qualifications:

Bachelor's Degree from an accredited institution
A+ (strongly preferred)
2-4+ years of enterprise technical experience
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Teachable
Able to hit the ground running
Able to pass a background check/drug test prior to starting

\nCompany Description

GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.

Company Description

GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.

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Vacancy posted 19 days ago

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