Academic Advisor (9 Positions)

Position: Academic Advisor – supports academic success and timely graduation of upper‑division undergraduate students within the Success Centers. Work type: Staff • Location: San José Under general supervision the incumbent provides holistic academic advising, success coaching, and case management support to help students navigate academic requirements, university policies, and campus resources. The role builds strong relationships with students, monitors progress, and implements timely interventions to promote persistence and degree completion. The position contributes significantly to student success initiatives through proactive outreach, programming, and university‑wide participation. Key Responsibilities Provide holistic academic advising and success coaching to upper‑division undergraduate students Advise students individually and in groups regarding degree requirements, graduation processes, academic policies, and major‑related procedures Develop and maintain ongoing case management relationships through regular meetings, documentation, progress tracking, and assessment Guide students in establishing educational goals and developing academic plans aligned with university requirements Introduce students to academic planning tools, degree progress resources, and campus support services Monitor student academic performance using early‑alert and student success systems and implement timely interventions when needed Assist students in navigating university and college processes, including petitions, schedule changes, academic notices, and special accommodations Design and implement student success programming that promotes academic skills, effective communication, growth mindset, and college transition success Develop and execute communication strategies that support student engagement and awareness of key deadlines, resources, and events Participate in orientation programs and college‑wide initiatives that advance student retention, engagement, and academic achievement Knowledge, Skills & Abilities Knowledge of academic advising principles, student development theory, retention strategies, and student success best practices Knowledge of university policies, degree requirements, graduation procedures, change‑of‑major processes, and FERPA regulations Ability to establish trust and build effective relationships with diverse student populations Strong advising, active listening, problem‑solving, conflict resolution, and decision‑making skills Excellent written, verbal, interpersonal, and customer service communication skills Ability to interpret complex policies and communicate information clearly to students, faculty, and staff Ability to apply equitable, inclusive, and student‑centered advising practices Proficiency with student information systems, advising platforms, and standard office technology applications Strong organizational skills with the ability to manage multiple priorities, maintain documentation, and meet deadlines Ability to work independently while collaborating effectively with students, faculty, staff, and campus partners Required Qualifications Equivalent to graduation from a four‑year college or university in one of the behavioral sciences, public or business administration, or a job‑related field Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience Preferred Qualifications A master’s degree in educational counseling or a related field. Experience working with students or youth in an educational, advising, counseling, or support capacity (K‑12, post‑secondary, or community‑based settings). Experience implementing strategies or providing services that support student persistence and academic progress. Compensation Classification: Student Services Professional II Anticipated Hiring Range: $5,250/month CSU Salary Range: $5,083/month – $7,228/month San José State University offers employees a comprehensive benefits package typically worth 30‑35% of your base salary. Background Check Satisfactory completion of a background check, including a criminal record check, employment and education verification, and, if required, a motor vehicle and/or credit check, is required for employment. Some positions may also require fingerprinting. Equal Employment Statement San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self‑disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. #J-18808-Ljbffr The California State University