Client Service Representative

Client Service Representative

Location: 171 Bridge Street, Fairhaven, MA 02719

Are you an animal lover? Do you enjoy helping others? Is fast-paced the only pace you know? If this sounds like you, and you enjoy working within a knowledgeable, fun-loving, professional team, then we may be the perfect fit!

We are seeking a friendly, energetic, up-beat addition to the VCA Capeway Animal Hospital's Client Service Representative team! The Client Service Representative (CSR) serves as the face of the hospital. The CSR is responsible for greeting clients, offering refreshments, checking patients in, answering a multi-line phone system in a professional manner, scheduling appointments, preparing medications, and serving as a liaison between clients and doctors. Other duties including confirming appointments, relaying basic lab results, responding to text messages and emails, and handing out treats and showing compassion to our furry patients.

This position is full-time, 3540 hours per week, and follows a 4-day work week. Scheduled workdays include Mondays, Tuesdays, Thursdays, Fridays, and every other Saturday. When you are scheduled to work a Saturday, you will receive an additional weekday off during that week.

This is primarily a closing shift. On Mondays, Tuesdays, and Thursdays, the shift typically starts at 9:00am and ends around 7:30pm. Friday start times vary and are typically 7:20am, 7:45am, or 8am, with an expected end time around 6:00pm. Saturday shifts generally run from 7:45am to approximately 4pm.

Now a little bit about us! We are an seven doctor, small animal practice located in Fairhaven, MA that has served the area for over 50 years. We strive to provide the highest-quality veterinary medicine and outstanding customer service. We consider our clients to be our friends as well as customers, and we are committed to serving their pets with the same genuine concern, care, and gentleness that we would our own pets.

Why join the VCA Capeway Family?

We are passionate about supporting our veterinary assistants and technicians and are committed to your continuing education and personal career development. At VCA Animal Hospitals, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, happiness, and the patients you serve.

Some of the benefits we offer:

• Access to the people and financial resources of a large veterinary community
• Growth & leadership opportunities
• Career development programs
• Veterinary Technology degree tuition support and scholarships
• Medical, dental & vision insurance
• Generous hospital discounts and product discounts
• Employer-paid life, long- and short-term disability insurance
• Paid vacation and sick time
• Paid parental leave
• 401(k)
• Free mental health resources and wellness subscriptions (Headspace)
• Referral bonuses
• Competitive wage
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Full-time and Part-time positions available

The salary range for this position is $16 - $23.51 / hour