Customer Service Representative - Selling

Job Description

Job Description

Position Summary:

Our growing organization is looking for a skilled problem solver to join our team as a Customer Service Representative . We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

 

What you’ll do:

• Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
• Run production reports as requested by the warehouse team.
• Inform customer s of items not ordered or out of stock per regular ordering process, offering substitutions where available.
• Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
• Build and maintain customer relationships.
• Deal professionally on the phone and in person with customers, vendors, and fellow employees. Cooperate with other members of the sales team to ensure the customer receives an excellent level of service.
• Assist with processing special orders and customer price lists.
• Run credits as approved by management.
• Provide backup vacation coverage for outside sales associates and assist with the workload of fellow team members when absent.
• Attend sales meetings and take part in sales activities as needed.
• Additional projects or tasks may be assigned as needed.

About you:

• High School Diploma or higher degree required.
• Minimum 4 years in customer service/sales required.
• Ability to read, write, and speak fluently in the English language required. Spanish a plus.
• Strong technology and computer skills required. Experience with the JDE system a plus.
• Must be a team player with a positive attitude.
• Self-motivated, professional, with the ability to multitask and work well under pressure.