Resident Act Admin - Sangria Park

Resident Activity Administrator

Reports To: Property Manager Status: Full-Time Bilingual Required (English/Spanish)

At Pegasus Residential, we believe exceptional communities start with exceptional people. Our culture is anything but ordinary—we work hard, move fast, celebrate wins, and create an environment where team members can thrive professionally while having fun along the way. We are looking for high-energy, motivated professionals who are passionate about resident satisfaction, occupancy growth, and operational excellence.

If you enjoy a fast-paced environment, love building relationships, and take pride in creating outstanding resident experiences, we want to meet you.

Position Summary

The Resident Activity Administrator plays a vital role in supporting occupancy, resident retention, and operational execution within the community. This position serves as a key bridge between the leasing office and maintenance team, ensuring that critical activities impacting move-ins, renewals, resident satisfaction, and apartment readiness are completed efficiently and effectively.

The ideal candidate is highly organized, proactive, detail-oriented, and committed to delivering exceptional customer service while helping drive community performance.

Essential Responsibilities

• Assist with applicant follow-up and application progression to ensure timely approvals and move-ins.
• Coordinate and track all move-in activities to deliver a seamless resident experience.
• Support lease renewal efforts through resident outreach, follow-up, and documentation assistance.
• Participate in resident retention initiatives designed to improve satisfaction and reduce turnover.
• Conduct vacant apartment follow-up to ensure readiness and availability for leasing opportunities.

Occupancy & Operational Support

• Monitor and support quality control efforts related to apartment readiness and turn processes.
• Assist in identifying and resolving operational gaps that may impact occupancy goals.
• Coordinate communication between office and maintenance teams regarding move-ins, make-readies, and resident concerns.
• Help track and report on community activity related to occupancy, renewals, and resident engagement.

Marketing & Outreach

• Support outreach marketing initiatives to generate traffic and increase community visibility.
• Participate in resident events, local marketing efforts, and community engagement activities.
• Assist with lead nurturing and follow-up efforts as directed by management.

Resident Experience

• Deliver exceptional customer service to current and prospective residents.
• Maintain positive resident relationships through professional, timely communication.
• Help create a welcoming, engaging, and resident-focused community atmosphere.

Qualifications

• Bilingual in English and Spanish (required)
• Previous experience in multifamily housing, leasing, customer service, hospitality, or property management preferred
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with strong follow-through skills
• Proficiency with Microsoft Office and property management software preferred
• Positive attitude, team-oriented mindset, and a strong work ethic

What We Offer

• Competitive salary
• Attractive bonus opportunities
• Company-paid career apparel program
• Medical, dental, and vision insurance
• Aflac supplemental insurance options
• 401(k) retirement plan
• Generous Paid Time Off (PTO)
• Paid holidays
• Career development and advancement opportunities

Why Pegasus?

Our teams are energetic, driven, and passionate about creating communities' residents (and employees) love to call home. We value accountability, collaboration, innovation, and a commitment to excellence. We love to have fun, play hard, and work even harder—and we're looking for team members who bring that same enthusiasm every day.

Join Pegasus Residential and help create exceptional resident experiences while building a rewarding career.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.