Network Operations Specialist

Job Type: Full-Time | Location: On-Site, Fort Worth, TX Optomi, in partnership with a leading AI cloud infrastructure provider, is seeking an IOC Network Operations Specialist to join a high‑performing Infrastructure Operations Center (IOC) team supporting large‑scale GPU‑based cloud and data center environments. This role is responsible for Tier 2 network operations, incident response, advanced troubleshooting, and maintaining the health and reliability of mission‑critical cloud networking infrastructure. The ideal candidate will have a strong networking foundation, data center experience, and a passion for solving complex infrastructure issues in a fast‑paced 24x7 environment. What the Right Candidate will Enjoy: Supporting cutting‑edge AI infrastructure powering next‑generation cloud computing and GPU environments Working with modern networking technologies, Fortinet security platforms, and enterprise‑scale data center infrastructure Joining a collaborative operations team with opportunities to mentor junior technicians and grow into senior network operations roles Competitive compensation, fully paid employee health benefits, and professional development opportunities Experience of the Right Candidate: 2‑5 years of experience supporting enterprise networking, NOC/IOC operations, or data center infrastructure Strong networking fundamentals including switching, routing, TCP/IP, VLANs, and Layer 2/3 troubleshooting (CCNA or equivalent preferred) Experience with Fortinet technologies (FortiGate, FortiSwitch) or comparable Cisco networking and security platforms Strong hardware troubleshooting skills (CompTIA A+ or equivalent experience) Familiarity with data center infrastructure including fiber optics, network switches, PDUs, and rack‑mounted equipment Strong troubleshooting, analytical, and problem‑solving abilities with excellent communication skills Ability to work rotating 12‑hour shifts in a 24x7 operations environment and travel occasionally as needed Responsibilities of the Right Candidate: Provide Tier 2 escalation support for complex network and cloud infrastructure incidents while meeting established SLA targets Monitor network performance, availability, and operational health across enterprise cloud and data center environments Troubleshoot advanced switching, routing, firewall, and hybrid cloud connectivity issues to restore services quickly Lead technical investigations and contribute to root cause analysis for recurring or high‑impact production incidents Execute approved network changes while adhering to established change management processes Support backbone networking, customer interconnections, and hybrid cloud connectivity across multiple environments Collaborate with Tier 3 engineers, vendors, carriers, and internal operations teams to resolve escalated infrastructure issues Maintain accurate runbooks, operational documentation, incident records, and knowledge base articles Mentor Tier 1 technicians and Data Center Technicians by providing technical guidance and knowledge sharing Participate in major incident response activities and rotating on‑call support as required #J-18808-Ljbffr Optomi