Business Operations Specialist

Responsibilities Design end-to-end solution design, configuration, implementation, data analytics, testing of solution and communication with internal and external stakeholders. Participate in process and business requirements sessions with client and document to-be business process leveraging industry best practices. Work with clients to identify and collect data, such as historical sales, shipment, inventory, logistics, and other operations/supply chain data from sources like databases, Excel sheets, emails, and others. Convert business logic to technical platform design, including knowledge of platform infrastructure. Work closely with architects and directors to develop clear functional and technical design, document data requirements, and build complex datasets. Configure a technical specification document and tool configuration in the o9 platform, as per the design, to solve deep operations/supply chain problems and institute rigorous performance monitoring systems. Use mathematical models, predictive methods, statistical techniques, optimization algorithms and simulations to analyze, manipulate and interpret large enterprise data and provide business insights and data visualization to the client management. Be proficient in statistical and optimization tools and programming languages to conduct data integration through extraction, transformation, and loading (ETL) and create models to generate time series forecasts and operational plans. Work with internal Research and Development teams to resolve solution gaps and deploy fixes in the customer environment. Create and execute workflow and data analytics test-cases, document issues, and track progress at resolving issues. Design and implement a testing protocol, with support from junior analysts, to automate testing. Work with client, cross-functional teams, and IT and business stakeholders, to ensure successful planning and execution of projects. Plan, develop and deliver Super User and End User training, for a global user base. Mentor junior analysts to familiarize them with technical and business aspects of a project. Experience & Qualifications Implementing supply chain planning solutions or working in a supply chain/logistics organization. Experience presenting on complex topics in a clear, concise, and easily understood manner. Firsthand experience leading, or assisting a team, through the full lifecycle of a supply chain planning solution implementation including business requirement gathering, solution design & development, UAT/SIT, go-live/cutover and value realization. Experience using agile methodology to deliver large scale enterprise implementations. Master’s Degree required with 1 year of experience or bachelor’s degree with 3 years of experience. Degrees in Operations Research, Industrial Engineering, Engineering Management, Business Analytics or related fields with a concentration in operations or analytics. Skills Statistical, Optimization and Simulation skills through software tools and packages like R, SAS, CPLEX or similar. Knowledge of spreadsheets and software (Microsoft Excel, Google Sheets), document processing (Microsoft Word, Google Docs), presentation (Microsoft PowerPoint). Knowledge and training in databases (SQL Server, MySQL) and skills in one or more languages such as SQL, MDX, T-SQL. Strong analytical techniques, data mining knowledge and proficiency in handling and processing large amounts of data. Ability to identify key insights and critical thinking to prioritize and focus on the highest value opportunities or the biggest risks. Salary & Benefits Annual salary range $74,909–$103,000 (or $76,407–$105,059 depending on location, skills, experience, certifications, licenses or other relevant factors). Eligible to participate in medical, retirement and other company-sponsored benefits. Equal Opportunity o9 is an equal‑opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. #J-18808-Ljbffr