Overdue Collections Representative

JOB DESCRIPTION

A client in the Cincinnati market is looking to hire a Collections Rep for a 3 month contract opportunity. This individual will play a key role in managing customer accounts, resolving outstanding balances, and ensuring accurate and timely AR processing. This is a fast-paced, high-visibility role that requires strong communication skills, attention to detail, and the ability to fully own and resolve collection efforts end-to-end.

• Manage and resolve outstanding B2B receivables, including large-balance accounts

• Own full-cycle collections activities (inbound/outbound calls, email communication, and account follow-up)

• Prepare and issue accurate invoices while maintaining detailed account records

• Analyze aging reports and prioritize accounts based on delinquency and risk

• Investigate billing discrepancies and partner with internal teams to resolve issues

• Serve as a liaison between internal stakeholders and external customers to ensure timely resolution of payment issues

• Document all collection activities, account updates, and system issues accurately

• Ensure compliance with company policies, procedures, and AR service-level agreements

• Utilize reporting tools (including Power BI dashboards) to track and manage portfolio performance

• Manage a dynamic portfolio of high-value accounts (typically $10K+ past due)

• Balance multiple priorities throughout the day (collections efforts, customer calls, internal meetings, and reporting)

• Work in a highly collaborative but fast-moving environment where priorities shift frequently Participate in initial onsite training (3 weeks) followed by a fully remote schedule, with occasional quarterly onsite meetings

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of experience in Accounts Receivable or Collections

• Proven experience managing inbound/outbound calls and email communication with customers (preferably B2B)

• Experience handling large-balance collections and fully resolving accounts (not just routing calls) • Proficiency with accounting systems (e.g., JDE, First Invoice, or similar)

• Strong Microsoft Excel skills Ability to multitask and manage a high-volume workload in a fast-paced environment

NICE TO HAVE SKILLS AND EXPERIENCE

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field Experience working with long-term contracts or complex billing structures

Compensation:

$19/hr to $25/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.