Senior Freight Coordinator

Job Summary:

The Senior Freight Coordinator is responsible for coordinating outbound transportation operations, partnering with 3PLs, carriers, customers, and internal stakeholders to ensure service excellence and achievement of company objectives

Primary responsibilities include managing daily transportation operations, reporting, cost control, and performance analysis while identifying trends, resolving operational challenges, and driving continuous improvement initiatives.

Key Responsibilities

Outbound Coordination:

• Monitor, track, and communicate the progress of shipments to ensure efficient and timely updates.
• Facilitate effective communication between various stakeholders, including DC/Logistics, BTQ/Retail Operations, B2B Team, and carriers.
• Arrange FTL/LTL, small parcel shipments and manage pick-up ETA, delivery updates, and POD requests.
• Manage FTL/LTL transportation execution for key customer (trade) accounts by overseeing routing confirmation, carrier coordination, pickup scheduling, exception resolution, ship-window compliance, transportation ticket management, and recovery of missed or delayed shipments.
• Arrange and process ad hoc international export shipments, including validating order, customs, and any regulatory compliance documentation.
• Coordinate with carriers for timely and accurate information exchange.
• Serve as point of escalation and drive issue resolution for FTL/LTL and small parcel shipments (i.e., pickup miss, driver delay, late delivery, damages, reroutes).
• Identify the root cause when targets are not met and implement solutions with cross-functional teams.
• Manage our Boutique shipment network and ensure shipments are picked up and delivered on time.
• Support the 3PLs with transportation-related requests (pickup and delivery issues, network performance and alignment, general shipment inquiries).
• Contribute to Supply Chain projects and strategic initiatives by providing transportation expertise, analytical support, and operational guidance.
• Manage the freight carrier network. Must be able to draw conclusions and explain in detail network performance (identify trends, areas where we can increase/decrease volume, and maximize carrier performance).
• Identify, suggest, and implement process enhancements to increase efficiency in order to improve network performance, achieve operational goals, and customer satisfaction. Will require collaboration with 3PL, IS/IT teams, supply chain, retail, and sales.
• Ensure SOPs and billing requirements are being followed.
• File carrier claims.

Reporting / Communication:

• Lead daily meetings and reviews with relevant teams to ensure smooth operations and address any issues or concerns.
• Troubleshoot and communicate internally to Supply Chain, Retail, customer service, and externally to 3PL about planned and unplanned situations impacting operations.
• Create, maintain, and publish transportation reports, dashboards, and presentations that support performance monitoring, decision-making, and continuous improvement.
• Analyze data using tools like Power BI and Excel to generate meaningful insights and reports.
• Ensure accuracy and completeness of data, including tracking information, costs, and in-transit updates.
• Download and manage carrier reports for analysis and record-keeping purposes.
• Responsible for reporting and presenting on different business unit's lane usage, performance, and costs.
• Reporting and presenting for Transportation Operational Review (Weekly/Monthly).
• Prepare reports, analysis, and dashboards for performance/business reviews with carriers (Weekly/Monthly/Quarterly).
• Extract periodic and ad hoc reports from BI platforms.
• Update and maintain SOPs.
• Monitor performance metrics and analyze trends to address issues and make data-driven decisions.

Key Relationships:

Internal:

SC&P Team: Logistics Specialist, D&SP Planners, DS Coordinator, Trsp Specialist and Sr Coordinator Import/Export.

Sales D2C, B2B, TQM, MKT.

External:

3PL Partners (Logistics & Distribution)

Small Parcel and Freight carriers

Education:

College Degree required; preferably in Supply Chain OR equivalent work experience.

Experience:

• 1-2 years professional experience in Supply Chain, Logistics, and dealing with 3rd Party Warehousing strongly preferred.
• 1-2 years working with freight (FTL/LTL) and small parcel carriers.
• Proficiency in Microsoft Word, PowerPoint, and business intelligence tools required.
• Advanced Excel skills required.
• Proficient in ERP, OMS, and TMS systems.
• Excellent problem-solving skills; highly detail-oriented.
• Strong communication skills.
• Power BI experience will be highly beneficial.
• Knowledge of Distribution/Transportation Operations.

Functional Competencies:

• Problem identification and solving.
• Reporting & Analytics.
• End-to-End Business Insight.
• Manage Compliance & Risk.
• Optimize & Manage Performance.
• Ensure Distribution and Delivery.
• Future & External Focus.

Other Personal Qualities:

• Excellent at multitasking.Strong work ethic, integrity, and honesty.
• Energized by tough challenges.
• Exceptional communication and stakeholder management skills.
• Ability to work independently.
• Ability to work under time pressure and stress.
• Strong decision-making skills.
• Excellent collaboration and interpersonal skills.
• Result-focused with a strong service orientation and organizational/planning skills.
• Attention to detail and adherence to schedules.
• Good time management skills.

Physical Demands:

• Sit, stand, and walk.
• Use hands and fingers to handle or feel objects, tools, or controls.
• Reach with hands and arms.
• Climb stairs, balance, stoop, kneel, crouch, or crawl.
• Talk or hear; taste or smell.
• May be required to move or lift up to 25 pounds.
• Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

• This job operates in a professional office/warehouse environment.
• While traveling and performing the essential functions of this job, the employee is exposed to weather conditions prevalent at the time and in the location they are working in or traveling to.
• The noise level in the work environment is moderate