Sales Support Specialist

Sales Support Specialist

NOBLE supports the Nation's readiness with a team strategically located worldwide, 150+ contract vehicles, and millions of products. NOBLE offers best-in-class products, solutions, services, and logistics capabilities in the Defense and Government Services industry.

Position Summary

The Sales Support Specialist plays a critical role in ensuring the successful execution of customer orders after they are placed. This position focuses on administrative coordination, customer communication, and cross-functional problem solving to drive orders from acceptance through completion. Acting as the central point of contact, this individual ensures accuracy, timeliness, and customer satisfaction while navigating systems, contracts, and internal processes.

Essential Functions Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to carry out the essential duties outlined below. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.

Key Responsibilities

• Manage and administer sales orders from entry through fulfillment and closeout.
• Serve as the primary point of contact for customers on all post-order inquiries and updates.
• Coordinate with internal teams (sales, operations, finance, customer service contracts) to ensure timely order execution.
• Track order status, identify risks or delays, and proactively resolve issues.
• Process and manage order modifications, including:
• Order extensions.
• Contract modifications for acceptance.
• Change requests and adjustments.
• Interpret and reconcile order details, contracts, and customer requirements to ensure accuracy.
• Maintain and update data in Salesforce, NetSuite, and internal tracking tools.
• Analyze order data using Excel, including pivot tables, to support reporting and issue resolution.
• Investigate discrepancies and implement solutions with a strong attention to detail.
• Support continuous improvement efforts by identifying process gaps and recommending enhancements.

Core Competencies

• Analytical & Detail-Oriented: Ability to decipher complex information and ensure data accuracy.
• Critical Thinking: Proactively identifies issues and develops effective solutions.
• Problem Solving: Skilled at resolving order-related challenges in a fast-paced environment.
• Organization & Time Management: Able to manage multiple orders and priorities simultaneously.
• Communication: Clear and professional interaction with customers and internal stakeholders.
• Adaptability & Learning Agility: Willingness to learn systems, processes, and industry-specific requirements.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 2+ years experience in sales support, order management, customer operations, or expediting role.
• Experience working in ERP/CRM systems (NetSuite, Salesforce strongly preferred).
• Strong Excel skills, including pivot tables and data analysis.

Preferred Experience

• Background in contract administration, order management, or supply chain coordination.
• Experience in regulated or process-driven industries.
• Familiarity with fast-paced, deadline-driven environments.

Work Environment

• Cross-functional, collaborative team environment.
• Fast-paced with high attention to deadlines and customer expectations.

Equal Opportunity Statement:

Noble provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, or any other protected category in accordance with applicable federal, state, and local laws. Noble complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.