Sales Support Coordinator

Summary:

Responsible for the logistics , sales support, project coordination and all responsibilities needed to support our multi-unit customers.

KNOWLEDGE, SKILLS, AND ABILITIES

Required :

• Bachelor's degree in Supply Chain , Operations, and Business with at least 2 years of prior supply chain or quality control experience OR High School Diploma/equivalent with at least 5 years of prior supply chain or quality control experience

• Working knowledge of Info Builders, SAP System reports, Don Quotes, and Auto Quote .

• Effective time management, prioritization, and communication skills .

• E xceptional organizational and administrative skills; high attention to detail; and the ability to handle multiple tasks, prioritize and carry them out independently.

• Strong working knowledge of MS Office (Word and Excel) .

Preferred :

• Bachelor's degree in Sales, Communications, Operations, Busi ness, or related.

• Experience with Microsoft Illustrator , i ntermediate to advanced proficiency working with SAP and e xperience in sales support within a distribution environment .

ESSENTIAL DUTIES

• Coordinate logistics in regard to new customer roll-outs , openings, and product roll-outs with both internal and external customers .

• Attend all business review meetings with multi unit customers (on/off premise ) .

• Ensure that databases are maintained , utilized and updated to provide essential data to all Don Users .

• Communicate directly with Multi-Unit customers to address questions, issues, quotes and contracts .

• Communicate specific multi-unit program details to internal departments as needed .

• Make occasional sales calls and researches / resolves customer issues and inquiries .

• Prepare quotes, NMR’s, cost-plus forms, contracts, customer Order Guides (in conjunction with Marketing Services), C/SC, price list maintenance and ot her forms or reports.

• Request literature, samples, proofs of delivery from manufacturer .

• Generate quotes on stock and non-stock items .

• Assi st in pre-pack check-ins, on-site at customer openings .

• Resolve credit issues with customers .

• Use sales rep inventory/price list to match Don items, acquires vendor contract pricing and sets in-house contract price levels .

• Prepare Sales Presentation book including quote with pricing and photos, Ed Don info, etc. for presentation to customer .

• Work with Sales Rep and DSM to set Cost-Plus pricing levels, process through the Finance and New Accounts Departments to tie all units to the new class/subclass and price list .

• Set-up new accounts and vendors as needed .

• Enter contracts, prepare NMR’s and follow through with vendors to expedite new product shipment .

• Prepare Order Guides .

• Work with Customer Service to set up don.com for all units .

• Coordinate customer logistics for opening pre-packs and deliveries .

• Review and renew monthly vendor contract and in-house contract expirations .

• Initiate negotiation process with vendors regarding price increases / issues . Notify customers of price increases .

• Research new vendor sources and s et and maintain in-house contracts on 8P items .

• Create and maintain a customer Stock Level Report using all 8P items and weekly usage items .

• Review reports weekly to avoid outages .

• Work with Buyers to alert them to low stock and confirms expected arrival dates to increase stock levels where needed .

• Use data tracker to track various sales patterns.

• Serve as liaison to answer questions from Customer Service and customers .

• Resolve special issues regarding customer satisfaction (stock, pricing, transportation etc.) .

• Perform other duties as assigned.

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