Customer Master Data Administrator

Customer Master Data Administrator

At Air Products, our purpose is to bring people together to reimagine what's possible, collaborate and innovate solutions to the world's most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.

We are seeking a Customer Master Data Administrator to support all Business Areas across North America and to work closely with the Europe and Asia Customer Master Data teams to provide global support as needed.

The Customer Master Data Administrator is responsible for creating and maintaining customer accounts, including intercompany shipments to plants, warehouses, and subcontracting vendors. This role also oversees the creation and maintenance of pricing records, including charges, surcharges, and customer contracts with formula-based escalation.

This position adheres to global Customer Master Data standards and understands business- and region-specific processes. This role ensures data consistency within SAP, determines required data fields, conducts data quality checks, resolves data gaps, and finds opportunities for process improvement.

What's In It for You:

At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and excellent benefits for our employees. Check out some of our benefits below!

• Affordable medical, dental, and vision insurance available day one of employment
• 401(k) retirement savings plan with immediate vesting of company match and core contributions
• Paid vacation, holidays, and sick time
• Paid parental leave
• Adoption assistance
• Flexible Spending Accounts (medical, dependent daycare)
• Health Savings Account
• Life Insurance (AD&D), Supplemental AD&D
• Employee Assistance Program (EAP)

Responsibilities:

• Support daily operations by completing departmental tasks to meet team objectives and ensure operational effectiveness.
• Administer Global Workbook requests in accordance with CMD Service Level Agreements (SLAs).
• Handle non-workbook activities, including Lost Business, First Fill, and Termination Customer Notification Letters.
• Program and administer Contract Formula Escalations.
• Provide after-hours support for business-critical requests, as required.
• Perform and comply with SOX (Sarbanes-Oxley) control requirements.
• Adhere to Global Data Standards for Customer, Pricing, and Contract data.
• Partner cross-functionally with Billing, Credit & Collections, Compliance & Regulatory, Digital Technology (DT), and Commercial teams, including Sales, Sales Support, Marketing, and Product Management.
• Follow region, business, and customer-specific job aids, including verification of required approvals.
• Conduct data quality validations, including investigation, root cause analysis, and remediation.
• Partner closely with Global Customer Master Data teams and North America LB Sales Support.
• Communicate, escalate, and resolve cross-functional process issues effectively.
• Actively support and participate in projects related to the creation, enhancement, and maintenance of Customer, Pricing, and Contract data.

Qualifications:

• High school diploma or GED required.
• Solid understanding of SAP preferred.
• Knowledge of Order-to-Cash processes and/or Liquid Bulk Contracts preferred, but not required.
• Strong computer skills, including proficiency with Microsoft Office applications.
• Excellent written and verbal communication skills, with the ability to effectively interact with cross-functional teams.
• Meticulous with the ability to follow complex procedures accurately.
• Strong organizational and prioritization skills, with the ability to balance multiple competing priorities and meet deadlines.
• Shown strong problem-solving skills.
• Ability to work effectively in a team environment and remain flexible in a fast-paced, changing environment.
• Self-starter with a strong desire to learn and the ability to identify and support continuous improvement opportunities.

Air Products proudly values the skills, dedication, and leadership that Veterans provide. We actively encourage and welcome Veterans to apply for various roles within our company. We recognize the outstanding strengths and experiences that Veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth!

We are the world's largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.

We offer a comprehensive benefits package including paid holidays and vacation, affordable medical, dental, life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment. We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at View email address on click.appcast.io.