Customer Master Data Spec I

B. BRAUN MEDICAL (US) INC


Job Posting Location: Allentown (861 Marcon), Pennsylvania, United States


Functional Area: Customer Services


Working Model: Hybrid


Days of Work: Friday, Thursday, Wednesday, Tuesday, Monday


Shift: 5X8


Relocation Available: No


Requisition ID: 11590


B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product areas include nutrition, pharmacy admixture and compounding, ostomy and wound care, and dialysis. The company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. B. Braun Medical is headquartered in Bethlehem, Pa., and is part of the B. Braun Group of Companies in the U.S., which includes B. Braun Interventional Systems, Aesculap® and CAPS®.

Globally, the B. Braun Group of Companies employs more than 64,000 employees in 64 countries. Guided by its Sharing Expertise® philosophy, B. Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs. To learn more about B. Braun Medical, visit

Position Summary:

Responsibilities: Essential Duties

• Research and verify customer information, respond to customer and sales force inquiries, update license information, communicate information to customers, sales representatives, distributor representatives, contracts, Bids, credit adjustments and Customer Support
• Team Transfer Point also interacts with Aesculap and other Braun facilities worldwide.
• Interacts with external and internal customers at all levels of the company to provide information in response to inquiries about accounts in the Customer
• Receives monthly distributor files from charge back representatives, researches and verifies customer information and completes indirect account set-ups, meeting assigned deadlines.
• Assigns the appropriate Class of Trade to all new accounts, following standard operation procedures and using approved definitions.

The job function listed is not exhaustive and shall also include any responsibilities as assigned by the Supervisor from time to time.

General:

It shall be the duty of every employee while at work to take reasonable care for safety and health of himself/herself and other persons.

Expertise: Knowledge & Skills

• Please refer to the Corporate Guidelines or BBMUS Guidelines or job specific authorities where applicable. This list is however not exhaustive and may be amended by the Management from time to time.
• Requires working knowledge of technical field/area of specialization. Exercises general application of principles, theories and concepts. Follows established procedures and guidelines.
• Works under general supervision. May periodically assist in orienting, training, assigning & checking the work of other peers.
• May require some limited judgement in resolving problems.
• Contacts are primarily with department supervisors, leads, subordinates, and peers. Occasional contact with external contractors/vendors.

Expertise: Qualifications - Experience/Training/Education/Etc

Required:

• High school diploma/G.E.D or equivalent required, Associate's or technical degree preferred.
• 06-08 years related experience required.
• Regular and predictable on-site attendance

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to handle or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds.

Responsibilities: Other Duties:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is expected to:

Light work - Exerting up to 20 lbs of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Lifting, Carrying, Pushing, Pulling and Reaching:

Occasionally: Reaching upward and downward, Push/pull, Stand

Frequently: Sit

Constantly: N/A

Activities:

Occasionally: Climbing stairs/ladders, Push/pull, Reaching upward and downward, Standing, Walking

Frequently: Finger feeling, Hearing - ordinary, fine distinction, loud (hearing protection required), Seeing - depth perception, color vision, field of vision/peripheral, Sitting, Talking - ordinary, loud/quick

Constantly: N/A

Environmental Conditions:

Occasionally: N/A

Frequently: N/A

Constantly: N/A

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Noise Intensity: Moderate

Occasionally: Other

Frequently: N/A

Constantly: Office Environment

Salary Range: $45,000-$55,000