Customer Service Representative

Job Description

Job Description

WHY WORK AT SILK TITLE CO.

Silk Title Co. is a privately owned, fast-growing company which handles billions of dollars a year in real estate transactions for some of the nation’s top fin-tech institutions. Our motto, Service at Scale, combines our technology, proprietary processes, and talented team to deliver title insurance, search, and settlement services across the nation. We recently completed the expansion of our office in Warwick, RI into a brand-new modern workspace and dedicated employee flex space and training room. We plan to bring on new hires as we continue our growth. 

Stuffy cover letters and fancy sounding resumes are not our thing. We want people with focused energy, solid work ethic and curious minds capable of absorbing everything we can teach about our business.

Our employees are what make our company exceptional; we are a diverse team of problem solvers, QA experts, and business process gurus. We all depend on each other which is why everyone brings their A game each day. We work hard but also know how to incorporate some fun through team building challenges, staff meetings and an abundance of swag. Our workplace exemplifies our core values of quality, communication, experience, transparency, and respect. Other benefits include:

• Positive work environment where individual and team contributions are recognized and rewarded.
• Brand New Modern Workspace
• Dedicated Employee Flex Space and Training Room
• Tech focused environment
• Health Benefits
• Paid time off
• Employee Assistance Program
• 401k
• Pay range: $17-$21/hr., eligible for overtime.
• Business hours are 9am until 10pm 

 

THE POSITION: Customer Service Representative

We are currently looking for top talent to fill our role of Customer Service Representative. Excellent customer service skills and high attention to detail are key because this person works as part of our team to ensure an exceptional client experience.

Multi-tasking and ability to process files in a timely manner is a must. Excellent customer service skills and the ability to effectively communicate both verbally and written are required.

The Customer Service Representative will be responsible for afterhours calls and have a flexible schedule. The Customer Service Representative must be able to work well as a team and have the willingness to learn and adapt to the company’s processes.

***The Customer Service Representative must live within a commutable distance to the Warwick, RI office.***