Technology Support Analyst II (8:00am-4:00pm)

At Kirkland & Ellis, we don’t just meet the standard for legal excellence — we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 23 offices worldwide. Our dedicated professionals share our lawyers’ commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward. What You’ll Do Do you thrive on solving technical challenges and delivering exceptional support in a fast‑paced professional environment? As a Technology Support Analyst II at Kirkland & Ellis LLP, you’ll play a hands‑on role supporting attorneys and business professionals by keeping their technology running smoothly and reliably. Embedded within the Information Technology team and reporting to the Technology Support Manager, this role is critical to day‑to‑day operations—combining technical problem‑solving, customer service, and collaboration across teams. This position is based in our New York office and requires on‑site presence. Schedule: Monday through Friday from 8:00 am – 4:00 pm. Deliver front line technical support: Install, configure, maintain, and troubleshoot desktop and laptop hardware, operating systems, and core business applications to keep users productive. Resolve complex issues efficiently: Diagnose technical problems using structured troubleshooting methods, escalating appropriately to achieve the best resolution. Support collaboration and conferencing: Set up and troubleshoot audio, video, and presentation technology in conference rooms, including Zoom, Webex, and Microsoft Teams meetings. Maintain excellent client service: Provide prompt, professional, and courteous support to attorneys, staff, and clients at all levels of the firm. Document and follow process: Accurately log, track, and manage incidents using the firm’s ticketing system, while documenting solutions and new processes. Collaborate across teams: Work closely with firm‑wide technology teams to share knowledge, assist with troubleshooting, and support technology rollouts. Provide on‑site and off‑site support: Assist with remote trial setups, off‑site meetings, and special events, including occasional overtime and participation in firm‑wide maintenance windows. What You’ll Bring Education or certification: A background in Computer Science or a related technical qualification; A+ and/or Microsoft certifications are a plus. Relevant experience: 4–6 years of technology support experience in a professional services environment; law firm experience is preferred. Technical expertise: Strong working knowledge of Windows 11, Microsoft 365 (M365), remote computing tools, mobile device support, and desktop troubleshooting. Collaboration tools knowledge: Experience supporting Microsoft Teams, Zoom, Webex, Voice over IP (VoIP) systems, and conference room technology. Service mindset: Excellent interpersonal, verbal, and written communication skills with a consistent focus on client service and professionalism. Composure under pressure: The ability to manage multiple priorities, work independently, and stay calm in high pressure or time‑sensitive situations. Compensation New York: $76,000 – $105,000. Benefits We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work. All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #J-18808-Ljbffr Kirkland & Ellis