Microcomputer Technical Support Specialist

Location: Erie 1 BOCES Technology Services TS VoIP WNYRIC CA Satellite Office Allegany, NY 14706 Hours: 8:00 AM – 4:00 PM Hourly Rate: $32.87/hr PLUS generous benefits package Annual Education Stipends: $500 for Associate Degree/Accredited Training Program Certification or $1,000 for Bachelor’s Degree or $1,500 for Master’s Degree Benefits 15 Paid annual Holidays Generous Paid Personal/Sick time Generous Paid vacation days Premium Health and Dental plans (E1B pays 85%) Life insurance at no cost to you FSA plan Commitment to Diversity, Equity, and Inclusion NYS Retirement System 403(b) AND 457 retirement plans Job Responsibilities Coordinates/implements/maintains the ongoing operations of the Voice network. Implements and assists in maintaining district level networking (including but not limited to routers, switches, wireless management, VoIP equipment, filtering servers, VPNs, and switches) and related operating systems. Provides installation, customization and maintenance of approved vendor supplied software for Voice Networking; assists supervisor with circuit turn‑ups and managing install vendors. Prepares charts, tables, and diagrams to assist in analyzing local and VoIP networking problems while collaborating with team members. Prepares network packet captures and analyzes to determine communication errors. Performs monitoring and assists in adjustments of network systems for optimal performance. Organizes and prepares Voice systems documentation. Assists with the monitoring and adjustments of firewalls, filtering, VPN and other networking devices. Communicates with district personnel for efficient diagnostic and problem resolution of voice hardware, voice management tools, and voice technology. Interacts with WNYRIC Sr. WAN and LAN Specialists, application coordinators, specialists, and customers to maintain optimal network performance. Undertakes physical activities such as key boarding, lifting, and tasks related to the installation, troubleshooting and support for telecommunications devices weighing in excess of 60 pounds. Works in schools where students, teachers, and administrators are present as needed and holds and maintains a valid driver’s license. Provides and facilitates communication between Supervisor, team members, customers and other WNYRIC Teams (electronic mail, voicemail, cell phone, text messaging, collaborative virtual environments, etc.). Collaborates, as necessary, with other members of the organization to meet the evolving technical advancements in the K‑12 environment. Studies and evaluates methods and procedures to determine the adaptability to existing network technology. Familiar with setup and use of Active Directory, Netware (Novell), Windows, Ethernet, TCP/IP, electronic mail (Lotus Notes, etc.), PCs, Macs and other technologies as required by specific assignments. Provides off‑hour coverage as requested. Other duties may be assigned that are relevant to the civil service job description for this title. Civil Service Title Microcomputer Technical Support Specialist #J-18808-Ljbffr Erie 1 BOCES