Service Coordinator

Premier Mechanical Inc

PositionOverview AsaServiceCoordinator,youarethecornerstoneoftheServiceDepartment—responsibleformanagingthefulllifecycleofservicework:frominitialinquirytoquoting,dispatch,billing,andcollections.Thisrolerequiresasolution-drivenself-starterwhothrivesunderpressure,worksindependently,andtakesownershipwithoutconstantoversight. You'llmanageservicequotes,dispatching,customercommunications,andbilling.Successinthisrolerequiresstrongcoordinationskills,highattentiontodetail,andthejudgmenttoactdecisivelyinfast-movingsituations. PrincipalResponsibilities FieldOperations&ResourceCoordination CollaboratewiththeServiceManagertoplanandscheduleallservicework,includingrequestsinitiatedbytheConstructionDepartment. Dispatchtechniciansforservicecalls,preventivemaintenance,repairs,andconstructionassists;strategicallyassigningbasedonskillset,jobrequirements,andopportunitiesfortraininganddevelopment. Maintainownershipofassignedschedulesandcommunicatechangespromptly. Coordinateassignedworkfrominitiationthroughcompletionwhilemaintainingclearcommunicationwithallstakeholders. Adjustdailyschedulesbasedontechnicianavailabilityandjobchanges. Procurepartsandmaterials,coordinatejobsitetools,cranes,lifts,andshoptruckdispatch. ScheduleandmanagesubcontractorsforHVAC-relatedrepairsandinstallations. Invoicing,CostReconciliation&AccountsReceivable Reviewtechniciannotesandsupportingdocumentationtogenerateaccurateanddetailedinvoices. Reconcilejobcosts(labor,materials,rentals,subcontractors)beforebilling. Generatetimelyinvoicesandsupportaccountsreceivableactivitiesasassigned. Reviewaccountsreceivableagingreports,documentcustomercommunications,andescalatesignificantconcernsasnecessary. Identifydiscrepanciespromptlyandworktowardtimelyresolution. Quoting&Estimating Analyzetechniciannotesandservicedatatoproduceaccurate,detailedquotes. Identifypatternsandensurequotesreflectthefullscopeofworkandcustomerneeds. Verifythatpricingandsupportingdocumentationarecompleteandaccuratebeforeworkproceeds. Administrative&StakeholderSupport Coordinatewithprojectmanagers,accountmanagers,andinternalteamstosupportserviceworkandensurecustomersatisfactionthroughclear,professionalcommunication. Maintainaccuratecustomerrecords,siteinformation,servicehistories,andsupportingdocumentation. Maintainaccurateandtimelyinformationwithincompanysystems,logs,trackers,andotherdesignatedsystemsofrecord. Managetaxexemptioncertificatesandcoordinateinsurancedocumentation. Promoteasafeandcompliantworkenvironment. Identifyopportunitiesforcontinuousimprovementandassistindevelopingnewprocessesandprocedureswhennecessary. WorkEthic&CultureFit Wevaluepeoplewho: Takeownershipoftheirworkandmaintainhighstandardsofqualityandaccountability. Exercisesoundjudgmentandcommunicateprofessionally. Usetoolssuchasartificialintelligenceandautomationtoimproveefficiencyandaccuracy. Demonstrateinitiativeratherthanwaitingfordirection. Understandthattheabsenceofanestablishedprocessdoesnotpreventprogressandarewillingtodevelopsolutionswhenneeded. Escalateconcernspromptlyratherthanallowingproblemstoremainunresolved. Adaptquicklytochangingprioritiesandoperationaldemands. Handlefeedbackprofessionallyandimplementchangeswhennecessary. Showup,followthrough,andgotheextramilewhenneeded. Understandthatoperationssucceedthroughteamwork,communication,andaccountabilityratherthantitles. AdditionalResponsibilities Theresponsibilitiesoutlinedabovedescribethegeneralnatureandscopeofthepositionandarenotintendedtobeanexhaustivelistofdutiesandresponsibilities. Operationalneedsevolvecontinually,andemployeesmaybeassignedadditionalresponsibilitiesasbusinessneedsrequire. Requirements PreviousHVACserviceorcoordinationexperiencestronglypreferred Asolution-orientedmindsetandabilitytoworkindependently Provenabilitytothriveinafast-paced,high-pressureenvironment Exceptionalorganizationalskillswiththeabilitytomanagecompetingpriorities Excellentjudgmentanddiscretionwhenhandlingsensitiveortime-criticalissues Areliable,responsive,andpositiveworkethicwithhighstandardsforqualityandintegrity Meticulousattentiontodetail,especiallyinquoting,invoicing,anddocumentation Theabilitytoreceiveandimplementfeedbackwithouttakingitpersonally Strongwrittenandverbalcommunicationskills ComfortwithtechnologyandawillingnesstoleveragetoolslikeAItoimproveworkflows Consistentandreliableattendance Equal employment opportunity, including veterans and individuals with disabilities. #J-18808-Ljbffr Premier Mechanical Inc

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