Field Service Technician, Crew Based, Residential Energy Service

Residential Field Service Technician

The Residential Field Service Technician will report to the Field Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to Tesla's energy products including solar PV systems, batteries, and other energy products. The ideal candidate has electrical, installation, and servicing experience of residential solar PV systems.

Responsibilities

Travel between service locations and customer sites, including overnight and up to two weeks at a time

Respond to corrective maintenance cases on solar PV systems, energy storage systems, and updating online case logs accurately while working safely and in accordance with Tesla and industry standard safety requirements

Report writing, where required, to comply with deliverables in O&M contracts

Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested

Prioritize conflicting work requests and escalations

Respond to customers' concerns with the performance or functionality of their system

Ensure the vehicle, tooling, electronics, software, and company property issued are always accounted for and taken care of

Requirements

2+ year experience installing, maintaining, and troubleshooting solar PV & BESS systems preferred but not required

Proficiency in installing inverters and BESS and able to work with various ground and roof mount racking systems and understanding the NEC codes that relate to solar PV and Powerwall installations and knowledge of NFPA 70E practices

Ability to stay organized in a fast-paced environment with aggressive timelines while working independently and managing your own schedule. Comfortable making decisions independently and handling emergency situations with a calm and directed manner while showcasing excellent customer service skills

Proficient working with spreadsheets, word processing, and computer-based applications (e.g. time tracking, case management, etc.)

Must be able to work at heights, climb ladders and stairs, lift heavy objects and work on your feet for long periods of time along with working in extreme environments e.g. hot sun, below freezing etc. Bending, stooping, crawling, in confined spaces, working in limited illumination areas, working in dusty conditions are required

Ability to work well with others in a collaborative team environment and able to travel for up to 2 weeks at a time. Must have compliant government issued identification for domestic air travel and/or to access certain federal facilities

Valid driver's license required

Compensation & Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation$21.55 - $37.11/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.