Commercial Relationship Specialist - Lakewood Ranch

Job Description

Job Description

Position Overview

Our Commercial Relationship Specialists bring a solutions-oriented perspective to client and prospect interactions, embrace accountability for their own goals, and create value for our clients during each interaction. Commercial Relationship Specialists are critical members of a Relationship Management team which also includes Private Relationship Managers, Commercial Relationship Managers, Commercial Relationship Associates, a Market Director and a Portfolio Manager. The Commercial Relationship Specialist provides sales support, client relationship management support, and enjoys interacting with clients and prospects while assisting Relationship Managers in maintaining a loan portfolio. They are comfortable with the role and image of a professional and have knowledge in all banking services including credit, treasury services, and depository services. This role will support the Lakewood Ranch Banking Office.

Primary Duties and Responsibilities

• Consistently delivers outstanding client service with a friendly, can-do attitude, and willingness to help at all times.

• Acts as a cultural ambassador to internal and external clients, providing a professional, exceptional, and supportive experience with each interaction.

• Offers extensive knowledge of both commercial and consumer banking services.
• Provides direct assistance to clients with respect to existing or new product/service requests.
• Assists clients with business and personal accounts or partners with appropriate bank representatives for services needed.
• Proactively participates in the community banking efforts within an assigned Market by identifying revenue opportunities, assisting with client/prospect research, and participating in pre-call planning and post- call debriefs to ensure all commitments are followed through to completion.
• Uses knowledge and technical skills to service clients while expanding and deepening relationships by proactively suggesting beneficial products and services.
• Follows procedures and quality control practices per the Commercial Credit Process or as otherwise established by the Director of Lending Operations.
• Assists Relationship Managers in collecting financial information required by policy from prospects and clients for new loan requests, renewals and annual reviews.
• Assists Commercial Relationship Managers in the loan closing process after the loan request is made. Responsible for completing certain steps in Abrigo, our Loan Origination System.
• Reviews supporting documents for completeness per policy requirements and ensures compliance with naming conventions and quality standards prior to submission to Portfolio Managers and/or the Credit Department.
• Understands and reviews all necessary loan documents for accuracy, prior to closing.
• Follows up on loan files for specified documents and clear up any / all loan exceptions.
• Proactively manages financial statement ticklers via Abrigo to ensure required updated client information is received in a timely manner to comply with loan terms and/or the annual review process.
• Demonstrates understanding of credit quality maintenance of a loan portfolio.
• Communicates with impact and enthusiasm in formal and informal settings. Audiences may include clients, prospects, corporate leadership, project leadership, and loan committee.
• Flexibly applies rules or procedures, while remaining guided by the organization’s values.
• Assists clients with special requests or problem inquiries and seeks others to assist as needed.
• Contributes to a supportive learning environment by sharing knowledge.
• Demonstrates the ability to draw logical conclusions based on in-depth analysis of information and can recognize causes and consequences of actions and events that are not readily apparent.
• Demonstrates the ability to maintain continuous, open and consistent communication with staff and clients.
• Ability to use current software (ex: CRM, Business Process Manager, Navigator, Abrigo, Relationship Profitability Manager, WireXchange) and information technology to accomplish objectives..

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Minimum Qualifications

• 3 years of Banking Experience
• High school diploma/GED
• Proficient with Microsoft Office Suite
• Must possess a valid driver’s license.
• Must be able to apply for and receive notary license in order to assist with loan closings/client requests.

Preferred Qualifications

• 4- Year Undergraduate Degree (e.g., BS or BA) preferably with a business or finance focus
• Experience with all aspects of the commercial loan closing process
• Experience with both consumer and commercial banking services
• Experience working with Treasury Services products

Our Way

Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust and respect are the underlying principles by which we work

Make a meaningful difference in our community through our service and financial support

Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules and regulations, and to maintain open and forthright communication with our regulators

Benefits

You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefits. As a highlight:

• Eligibility for health, dental, vision, life and disability insurance coverages
• Retirement Plan - 401k with matching
• ESOP- Employee Stock Ownership Plan
• Time away from work – vacation time, sick time and holidays
• Paid parental leave
• Tuition Assistance
• Professional development opportunities

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