HR Technician II

HR Technician IIJoin our Human Resources team as an HR Technician II and make a meaningful impact across our organization! In this role, you'll help keep our HR operations running smoothly by maintaining accurate employee records, coordinating onboarding and offboarding, and supporting a variety of HR programs and services. As a member of the Human Resources Solutions Center (HRSC), the City's Tier 1 HR Service Center, you'll provide frontline support for employees and managers while administering Tier 1 HR services across the Human Resources Centers of Excellence, including Benefits, Recruiting, Organizational Development, Employee Relations and HR Business Partners, and Compensation.If you're detail-oriented, enjoy helping others, and thrive in a fast-paced, customer-focused environment, we'd love to have you on our team!Work Schedule: In office, Monday - Friday, 8 am - 5 pmCome explore the possibilities a career with the City of Colorado Springs can offer! We're an accredited pay equity employer! Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary ScheduleAs an HR Technician II, you will:Deliver exceptional customer service in a fast-paced, high-volume HR environment by assisting employees, applicants, and managers through walk-ins, phone, and email inquiries while maintaining accuracy, professionalism, and responsiveness under tight deadlines.Support all phases of the employee lifecycle by processing HR transactions, coordinating onboarding and offboarding activities, and ensuring timely completion of pre-employment and onboarding tasks.Maintain accurate employee information in the HRIS (Human Resources Information System) and related systems, ensuring data integrity, compliance, and accurate personnel records.Assist employees with benefit-related questions by providing information on available programs, enrollment processes, qualifying life events, and available resources, while ensuring timely follow-up and exceptional customer service.Exercise sound judgment, tact, and discretion when handling confidential employee information while serving as a trusted resource on HR processes, policies, procedures, and employment-related inquiries.Prepare HR reports, support audits, maintain desk manuals and standard operating procedures, and assist with departmental projects and continuous process improvements.Perform other related duties as assigned.Learn more about this job by reviewing the class specification on the City of Colorado Springs Class Specifications page.Equivalent to a high school diploma or GED. Three years of full-time experience in human resources. We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.The following qualifications are not required, but they are considered desirable: Experience with NeoGov and/or PeopleSoft HR. Experience working in a government setting. Experience supporting a variety of human resources functions in a fast-paced, high-volume environment while managing multiple priorities and deadlines. Strong organizational skills with exceptional attention to detail and commitment to accuracy.Please contact Shereen Ross at View email address on click.appcast.io for any questions about this position.