Front Desk Clerk, Shelter

Job Title

The purpose of this position is to provide direction and supervision for program participants and provide facility security.

Essential Duties And Responsibilities

1. Assist participants with daily needs (i.e: personal hygiene, simple problem solving, conflict management, etc)

2. Monitor all persons entering and exiting the building

3. Answer phone, handle routine questions and direct calls

4. Complete daily logs (shift logs, safety logs, FYIs, etc.)

5. Oversee the participants cleaning and doing their daily chores

6. Conduct data entry as assigned

7. Conduct routine curfew and bedtime checks

8. Conduct washing of house linens as needed

9. Monitor security cameras regularly

10. Maintain and execute confidential information according to HIPPA standards

11. Maintain a highly detailed and organized filing system

12. Utilize harm reduction and trauma informed care principles

13. Maintain a professional image and procedures for the front office

14. Complete written documentation of participant infractions

15. Maintain a neat and organized filing system

16. Check and respond to emails and voicemails on a regular basis

17. Adhere to confidentiality standards

18. Other duties as assigned

Knowledge, Skills, Abilities And Other Qualifications Requirements

1. Knowledge of, and familiarity with, homeless services and social services.

2. Ability to speak and write the English language at a high and professional level

3. High degree of confidentiality

4. Computer literate in Microsoft Office applications Word, Excel and Outlook preferred

5. Excellent communication skills, both written and verbal

6. Excellent and professional telephone etiquette and presence

7. High degree of organizational skills

8. Approach problem solving creatively

9. Strong ability to utilize a high level of time management and handling multiple tasks

Certificates, Licenses, Registrations

1. High school diploma or equivalent

2. Minimum one (1) year social service experience preferred

3. ServSafe Food Handlers Certification

4. Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle

5. Must be 21 years or older

6. Complete The Salvation Army vehicle course training

Physical Requirements:

1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis

2. Ability to grasp, push, and/or pull objects

3. Ability to reach overhead

4. Ability to operate telephone

5. Ability to lift up to 25-40 lbs.

6. Ability to operate a computer

7. Ability to process written, visual, and/or verbal information

8. Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.