Floor Lead (Retail)

Role Overview Mejuri is redefining fine jewelry to be a personal expression rather than a special occasion. The Floor Lead is a pivotal store leadership role that drives customer service excellence, team development, and seamless daily operations on the sales floor. Responsibilities Lead by example to uphold the quality of the in‑store customer experience and communicate Sales Steps expectations to the team. Maximize key performance indicators (KPIs) by driving personal performance and the performance and engagement of the floor team. Ensure positive customer experience and promotion of services offerings (e.g., piercing, engraving). Participate in inventory & cycle counts, order fulfillment, and maintain BOH organization and display inventory. Utilize point‑of‑sale systems, inventory management software, and other retail technology. Mitigate product loss and support escalations with cross‑functional teams. Maintain visual merchandising standards, fixtures, and store cleanliness. Support onboarding, performance assessment, employee engagement, and compliance practices. Qualifications Experience in a high volume retail environment. Adaptable with the ability to think creatively and quickly. Excellent organization and analytical skills. Critical thinking ability – identify potential challenges and develop action plans. Physical requirements: stand 8 hours, lift up to 50 lbs. Must work evenings, weekends & holidays in alignment with store availability. Benefits Paid sick days. Monthly retail bonus program. Regular performance review feedback. In‑house retail learning program. Generous product discount. Compensation Base pay range: $23,000 – $25,000 per annum. Values & Culture Customer Obessed – prioritize customer needs. Drive Results – pursue goals relentlessly. Team First – value team success over personal ego. Raise the Bar – stay curious and seek improvement. Accommodation / Accessibility Mejuri does not discriminate on the basis of any protected category and provides accommodations as needed. If you require any assistance, please let us know at the time of application. #J-18808-Ljbffr Mejuri