Delivery Driver

Job Description

Job Description

About Us

Empire Auto Parts is a leading, fast growing provider of aftermarket collision automobile parts to primarily independent body shops, multi-shop operators, and dealer-operated body shops across more than 25 states throughout the Northeast, Mid-Atlantic and Southeast regions. Founded in 1985 and headquartered in Totowa, NJ, the company has over 50 locations and employs over 900 team members.

Department

Delivery

Job Summary

We are a leading provider in the aftermarket collision auto part industry, specializing in delivering high- quality parts to automotive repair shops and multi-shop operators. Empire Auto Parts is dedicated to providing exceptional customer service and timely delivery of parts, ensuring the smooth operation of our clients' businesses.

As a Delivery Driver Lead, will be responsible for leading a team of auto part delivery drivers in the aftermarket collision auto part industry. The role will involve ensuring timely and efficient delivery of auto parts to various customers, including body shops, dealerships, and other automotive service providers. The Lead Driver will oversee the daily operations of the delivery team, ensuring that all deliveries are made on time, and all customer service standards are met.

Supervisory Responsibilities

None

Duties/Responsibilities

• Lead a team of delivery drivers to ensure timely and efficient delivery of auto parts to customers.

• Manage the daily operations of the delivery team, including monitoring driver performance, and ensuring compliance with safety regulations and company policies.

• Communicate effectively with customers, both internal and external, to ensure that all delivery expectations are met.

• Troubleshoot and resolve delivery issues in a timely and professional manner.

• Train new delivery drivers and ensure they are equipped with the necessary knowledge and tools to perform their job duties.

• Coordinate with the warehouse team to ensure that all orders are accurately picked and staged for delivery.

• Maintain accurate records of delivery schedules, routes, and customer interactions.

• Collect payment from customers and ensure that all transactions are completed accurately.

• Foster a positive and collaborative work environment, promoting teamwork, open communication, and a strong work ethic among delivery drivers.

• Collaborate with other departments, including sales and warehouse, to ensure efficient and effective delivery of products.

• Oversee the accurate and timely submission of payroll activities. Including and not limited to timekeeping, approvals of PTO, etc.

Required Skills/Abilities

• High School Diploma or equivalent.

• Minimum of 2 years of experience in the automotive industry, with a focus on delivery or logistics.

• Prior experience leading a team of delivery drivers or related experience.

• Strong organizational and communication skills.

• Ability to work independently and make decisions on the spot.

• Ability to operate a delivery truck or van.

• Ability to thrive in a fast-paced, deadline-driven environment and handle multiple priorities simultaneously.

• Proficient computer skills and familiarity with delivery management software and systems.

• Valid driver's license with a clean driving record.

• Knowledge of safety regulations and best practices in transportation operations.

Personal/Professional Attributes

• Strong leadership skills: The ability to lead a team of delivery drivers, manage their workload, and provide guidance and support is essential for this role. A successful Auto Part Delivery Driver Lead should have strong leadership skills to motivate their team and ensure they meet delivery expectations.

• Excellent communication skills: The role requires communicating with customers, team members, and vendors on a regular basis. Clear, concise, and effective communication is essential to provide exceptional customer service and ensure that all deliveries are made on time.

• Attention to detail: As the Auto Part Delivery Driver Lead, you will be responsible for managing delivery schedules, routes, and customer interactions. Attention to detail is critical to ensure that all deliveries are accurate, and all customer requirements are met.

• Problem-solving skills: The job can involve unexpected challenges, such as traffic congestion or vehicle breakdowns, that can affect delivery schedules. The ability to solve problems quickly and effectively is important to ensure timely and efficient delivery of auto parts.

• Customer service skills: The Auto Part Delivery Driver Lead will interact with customers on a regular basis, and good customer service skills are essential. The ability to build relationships with customers, understand their needs, and provide excellent service can help to build long-term customer loyalty.

• Positive attitude: A positive attitude can help to motivate team members, improve customer interactions, and create a more productive and enjoyable work environment.

• Flexibility and adaptability: The job may require the Auto Part Delivery Driver Lead to adjust delivery schedules, routes, and workloads based on changing customer demands or other factors. Flexibility and adaptability are important to ensure that deliveries are made on time and customer satisfaction is maintained.

• Time management skills: The Auto Part Delivery Driver Lead will be responsible for managing delivery schedules, routes, and driver workloads. The ability to manage time effectively and prioritize tasks can help to ensure that all deliveries are made on time and that customer satisfaction is maintained.

Physical Requirements

Travel Requirements

Physical Stamina: Delivery Driver Supervisors need to have a good level of physical stamina as the role involves being on their feet for extended periods, overseeing loading and unloading of delivery vehicles, and conducting vehicle inspections.!!Manual Dexterity: The ability to manage and manipulate auto parts of various sizes and weights is essential. This may include lifting, carrying, and maneuvering parts to ensure proper loading and unloading from delivery vehicles.!!Driving Abilities: A valid driver's license and a clean driving record are necessary. Delivery Driver Supervisors should have the physical ability to drive vehicles safely and efficiently, which may include sitting for extended periods, operating vehicle controls, and maintaining focus and alertness while on the road.!!Strength and Agility: Delivery Driver Supervisors may be required to lift heavy auto parts, load, and unload delivery vehicles, and perform physical tasks such as pushing, pulling, and bending. They should have the strength and agility to oversee these tasks safely and effectively.!!Vision and Depth Perception: Good vision and depth perception are important for safe driving and maneuvering vehicles in various environments. Supervisors should have the ability to accurately judge distances, read road signs, and recognize potential hazards.!!Physical Health: Delivery Driver Leads should be in good overall physical health to cope with the demands of the role. This includes being free from any conditions that could impair their ability to drive safely or perform physical tasks.

Commitment to Diversity

Empire Auto Parts is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.