Clinical Skills & Simulation Operations Specialist, JCN Lehigh Valley

Job Overview The Clinical Skills and Simulation Operations Specialist (CSSOS) supports the planning, setup, implementation, and delivery of clinical skills labs and simulation activities at the assigned campus location. This role applies simulation and instructional technologies—including computers, audio‑visual (AV) systems, networking, clinical task trainers, mid‑ and high‑fidelity manikins, and virtual and shared virtual reality platforms—to ensure effective learning experiences. The specialist maintains a safe, organized, and efficient simulation environment by managing equipment and inventory, adhering to safety and infection control protocols, and supporting faculty and facilitators during simulation sessions. Responsibilities include preparing and breaking down simulation activities, troubleshooting technical issues, and ensuring operational readiness of all equipment and supplies. This role also requires accountability for operational efficiency, protection of student privacy, and effective use of time and resources in lab and simulation settings. Essential Functions Interacts with co‑workers, visitors, and other staff consistent with the values of Jefferson. Prepare, set up, and break down clinical skills labs and simulation activities, including equipment, supplies, and technology. Provide real‑time technical support to faculty, staff, and students during simulation sessions. Troubleshoot and resolve hardware and software issues; install and update applications and simulation software. Maintain and service simulation equipment, including computers, manikins, AV systems, and emerging technologies (e.g., VR platforms). Facilitate simulation scenarios and operate manikins in support of academic programs. Train faculty and staff on the use and operation of simulation technologies and equipment. Maintain logs of equipment maintenance, updates, and repairs. Inventory and Equipment Management Manage inventory of simulation supplies and equipment, including: Conduct regular inventory counts of durable and disposable items. Monitor and track inventory levels. Prepare and submit purchase requests for low‑stock items. Receive, inspect, and document deliveries. Organize and maintain clean, safe storage areas. Investigate and resolve inventory discrepancies. Prepare reports on inventory usage and trends. Serve as a resource for simulation technology and IT‑related inquiries. Communicate effectively with the Director of Simulation, campus simulation staff, IT support, external vendors, and other stakeholders. Collaborate with simulation leadership and staff across campuses to ensure consistency and best practices. Maintain current knowledge of simulation technologies, equipment updates, and industry best practices. Ensure compliance with safety protocols, including sharps precautions and proper equipment handling and cleanup. Interact professionally with faculty, staff, students, and visitors in alignment with institutional values. Perform other duties as assigned. Competencies Exceptional diagnostic and troubleshooting skills. Knowledge of IP networking and related network services. Effective professional communication skills (written, verbal, and electronic). Ability to effectively work in a team environment. Working knowledge of simulation products such as Laderal, Gaumard, and CAE. Physical ability to lift, move, and set up equipment weighing up to 50 pounds without assistance. Education High School Diploma or GED required; Bachelor’s Degree preferred. Experience Previous professional experience in healthcare, academic institution or related discipline preferred. IT support experience preferred. Project management experience preferred. Customer service experience and excellent organizational and customer service skills. Extensive experience with hardware/software platforms required including Microsoft Office (Word, PowerPoint, and Excel). Certifications Certified Healthcare Simulation Operations Specialist® (CHSOS®) certification preferred. Additional Information Must be able to work evenings and weekends as required by simulation activities. This position requires flexibility and adaptability in a dynamic environment with changing priorities and frequent interruptions. Benefits Jefferson offers a comprehensive package of benefits for full‑time and part‑time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short‑ and long‑term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full‑time service or two years of part‑time service. All colleagues, including those who work less than part‑time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance. Equal Opportunity Statement Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. #J-18808-Ljbffr Jefferson Health