Volunteer Engagement Specialist

Allentown, PA - 1736 Hamilton St

Full time

R142409

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

In consultation with the Network Director, the Volunteer Engagement Specialist is responsible for developing and managing a quality volunteer program and coordinating the daily functions of Volunteer Services at their assigned campus(es).

JOB DUTIES AND RESPONSIBILITIES:

• Work with the Network Director in identifying hospital needs for volunteers and related support.

• Coordinates the efforts of the volunteers with various departments acting as an internal consultant to design new programs and address volunteer issues.

• Recruits, screens, interviews, selects, assigns and evaluates volunteers.

• Provides an orientation for new volunteers, arranges appropriate training and arranges appropriate training and first day introductions.

• Oversees risk management of volunteers to ensure policies and procedures are in compliance with health care industry laws and regulations.

• Counsels volunteers and provides corrective action when approved standards of performance are not met, notifying the Network Director when chronic or severe.

• Processes, organizes and maintains volunteer applications of accepted and current volunteers following established office protocol.

• Provides recognition of service through awards, daily interaction and arranges for/collaborates with the development of the National Volunteer Week celebration. Arranges for/ awards the High School Student Scholarship award.

• Keeps the Network Director informed by written and verbal reports. Supplies monthly departmental updates and actively participates in process improvement and goal setting.

• Provides leadership support for the department, in the absence of the Network Director.

• Maintains volunteer schedules, absences and hourly records via the appropriate volunteer tracking program. Obtains volunteer substitutes in key areas as necessary. Addresses attendance issues as they arise.

• Promotes/advertises volunteer engagement locally either in person, through online volunteer advertisements, local newspapers, career fairs, recruitment events, etc. Coordinates and/or collaborates with departments with special programs provides support for various specialty programs as related to their campus: Premedical and PA Observer Program, Research Volunteers, etc.

• Prepares office correspondence, volunteer mailings, orders uniforms, name tags, regular review of assignment guides, check requests, purchase orders, collects mail daily and ensures an organized and clean department.

• Keeps current with software programs and web-based tracking program used in the department.

• Other duties as requested.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to seven hours per day and three hours at a time. Frequently uses of fingers for writing and or word processing, twisting, and turning occasionally. Uses upper extremities to occasionally lift and carry items up to 20 lbs. Occasionally stoops/bends and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.

EDUCATION:

Bachelor’s degree required, experience in lieu of degree will be considered.

TRAINING AND EXPERIENCE:

Prior experience preferred in recruiting, interviewing, training and supervision of students/adults in volunteer program/setting. Strong organizational skills to develop and run programs. Requires ability to work independently and as a team member on multiple projects. Adept at computers. Experience in Word, Excel, Power Point, Publishing and Outlook preferred. Familiarity with a volunteer tracking program desirable.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (

Founded in 1872, St. Luke’s University Health Network ( (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here. (