Director of Housekeeping & Guest Experience

City, State: Houston, Texas Title: Director of Housekeeping Location: Houston, Texas FLSA: Exempt Employment Type: Full-time Reports to: General Manager Supervises: Housekeeping Department Pay Range: $60,000 - $65,000 Job Summary The Director of Housekeeping manages all aspects of the housekeeping department to ensure high standards of cleanliness, guest service, and satisfaction throughout the property. The role oversees daily operations, staff management, inventory control, and maintenance of cleanliness in guestrooms, public areas, and workspaces. Essential Functions and Duties Supervise housekeeping and laundry staff, including hiring, training, evaluating, and terminating personnel. Assist the General Manager in developing and monitoring the department’s annual budget. Establish and maintain cost control systems for staffing, inventories, and cleaning supplies. Enforce policies and procedures to maintain cleanliness and guest satisfaction. Schedule staff according to business levels and labor standards. Prepare daily assignment sheets for housekeeping and laundry teams. Monitor cleanliness in all guestrooms, public spaces, and back-of-house areas. Maintain and control inventory of linens, cleaning supplies, and equipment. Coordinate with the Security Office for lost and found items. Ensure compliance with safety and security procedures for rented or leased equipment. Conduct formal inventories of linen, supplies, and equipment in collaboration with the finance team. Serve as Manager on Duty (MOD) when required and attend property meetings. Provide reasonable accommodations to qualified individuals with disabilities. Required Experience, Education, and Skills Minimum of 2 years of supervisory experience in housekeeping or a related field. Strong leadership and team management skills. Proficiency in property management systems and inventory control. Excellent communication and interpersonal skills. Ability to manage budgets and control operational costs. Strong organizational and multitasking abilities. Experience in conducting staff training and development. Ability to work collaboratively with other departments. Work Environment Primarily indoor work with frequent walking, standing, and occasional lifting of items up to 20 lbs. Frequent use of cleaning supplies and equipment requires physical activity throughout shifts. Availability required for evenings, weekends, and holidays based on business needs. Equal Employment Opportunity Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Benefits Medical, dental, and vision coverage Paid Time Off (PTO) 401(k) matching Wellness support Life and disability coverage Savings account options Tuition aid Travel and lodging perks Position closed: 2026-07-17 #J-18808-Ljbffr Stonebridge Companies