Servicenow Project Manager

Description

The Service Management Transformation program is establishing a new Scrum Master/Delivery Lead role to drive end-to-end execution of ITSM capabilities on the ServiceNow platform. This role requires a seasoned leader with proven experience delivering complex ServiceNow ITSM implementations, ensuring alignment to enterprise standards, disciplined execution, and measurable value realization across the portfolio. Delivery Lead supporting the Portfolio Management Office (PMO) is responsible for end to end leadership, coordination, and delivery of strategic and initiative based programs and projects across a technical organization. This role blends enterprise delivery leadership, portfolio governance, and lean portfolio management to ensure initiatives achieve targeted business outcomes, remain compliant with enterprise standards, and are delivered on time and within budget. The role partners closely with business and technology leaders, Product Managers, Product Owners, Risk, Compliance, and Portfolio stakeholders to plan, execute, and monitor a diverse portfolio of initiatives and programs to business outcomes realization using Agile, Hybrid, and Waterfall methodologies.

Additional Skills & Qualifications

Key Responsibilities

Portfolio & Strategic Delivery Leadership

• Partners with leaders, executive sponsors, and portfolio stakeholders to define target business outcomes, success metrics, and delivery priorities.

• Supports portfolio level planning, delivery coordination, and dependency management across multiple programs, projects, and workstreams.

• Provides visibility into portfolio health, delivery status, risks, dependencies, financials, and outcomes to management.

• Drives alignment across business units, technology teams, vendors, and enterprise partners to achieve strategic outcomes.

• Tracks, measures, and reviews portfolio and program performance against defined success metrics.

Program & Project Management

• Leads end to end planning, execution, integration, and delivery of programs and projects of varying complexity.

• Defines and manage scope, schedule, milestones, budget, financials, and resourcing.

• Translates strategic objectives into executable delivery plans, roadmaps, and action plans.

• Identifies, manages, and resolves risks, issues, dependencies, and impediments across initiatives.

• Develops and maintains documentation, business cases, plans, presentations, status reports, and executive summaries.

• Ensures delivery aligns with enterprise change, risk, audit, and compliance requirements.

Lean Portfolio Management

• Applies Agile, Scrum, Kanban, and Hybrid delivery approaches as appropriate to initiative needs.

• Works with Business Sponsors, Technology Executives, Product Managers, Product Owners, Release Train Engineers (RTEs), and Scrum Masters to support:

o PI Planning

o Scrum and Kanban ceremonies and cadences

o Backlog refinement and delivery tracking

• Tracks and rolls up delivery of Epics, Features, Stories, and Initiatives to portfolio level objectives using Agile tools.

• Provides clear, initiative based delivery reporting through dashboards, plans, and executive ready materials.

This is a Contract position based out of Chandler, AZ.

The pay range for this position is $73.00 - $80.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Chandler,AZ.

This position is anticipated to close on Jun 26, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.