Parts Order Representative

KIOTI Tractor

Wendell, NC

Job Description

Parts Order Representative

Department:

Parts

Reports to:

Parts Sales Manager

Location:

Wendell, NC

Position Status:

Full-Time

Status:

Hourly, Non-Exempt

Management Level:

Non-Management

JOB SUMMARY

KIOTI Tractor, a leader in the design and manufacture of compact tractors, utility vehicles, turf care, and compact construction equipment, is seeking a Parts Order Representative to join our team onsite in Wendell, NC. The Parts Order Representative serves as the primary point of contact for dealers regarding parts orders. This includes validating online orders, coordinating shipments and freight, handling backorders, and communicating with dealers about open order and parts sales campaigns.

KEY RESPONSIBILITIES OF JOB

Provide phone support for dealers as calls come in throughout the day
Regularly communicate with dealers regarding product availability, pricing, shipping, invoicing, order confirmations, and shipping discrepancies via email and over the phone
Process orders placed online through Microsoft Dynamics SL
Help Dealers understand KIOTI’s parts ordering and shipping processes
Arrange and document shipments on shipping schedules
Complete sales order and freight charges entries
Manage assigned territory with open and back-order reports
Communicate with dealers about quarterly programs and special sales programs

EDUCATIONAL AND PHYSICAL REQUIREMENTS

High School Diploma
Minimum of 2 years of strong customer service experience
Experience in, or knowledge of, mechanics, agricultural/machinery industry highly preferred
Ability to handle heavy and variable workloads
Excellent phone skills
Ability to multitask
Proficient with MS Office Suite (Word, Excel, Outlook, PowerPoint)
Experience with Microsoft Dynamics SL or similar CRM preferred
Works well on a team

Apply

Vacancy posted 27 days ago

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