Family Services Coordinator

Family Services CoordinatorRonald McDonald House near Central DuPage Hospital - Winfield, IL 60190Salary Range $21.35 - $21.35 Hourly Level Entry Position Type Part Time Job Shift Afternoon Into EveningDescriptionWe exist so families can get better together. Each night, we keep 181 families close to the care and resources they need through six area Ronald McDonald Houses® and four Ronald McDonald House Family Rooms®. Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald House Care Mobile® program, providing medical care to children in underserved areas. Ronald McDonald House Chicagoland and Northwest Indiana is an independent not-for-profit 501(c)(3) organization.The Family Services Coordinator is responsible for the day to day operations of Ronald McDonald House. Responsibilities include greeting guest families, registering them for their stay, and orienting them to program amenities, assigning tasks to volunteers and overseeing their work, monitoring the physical structure of the facility, supervising housekeeping and maintenance vendors, and completing assigned tasks during your shift. The ideal team member must be a friendly, capable and supportive staff presence to guest families, volunteers, and visitors. The rate of pay is $21.35 per hour.Typical ScheduleThe schedule for this position is Monday-Thursday, 1:30pm-10pm.Essential Job FunctionsExecute defined policies and procedures for the program.Welcome and orient guests to the House, completing all check-in and check-out procedures and paperwork.Demonstrate a caring attitude toward families, volunteers, and donors.Act as liaison to hospitals for processing referrals/reservations.Explain/clarify program policies and procedures to guests and referring partners.Provide and assist families with information, directing them to resources, activities or services they may need.Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.Assist with statistics for program by inputting daily occupancy records.Ensure all common areas remain clean and supplies are stockedTrack guest donations and occupancy rates for monthly reporting purposes.If the position includes overnight responsibilities, this role may be required to respond to emergency situations and after-hours pages, including scheduled weekends and holidays, for urgent needs such as unplanned family arrivals, guest medical emergencies, or conflicts requiring law enforcement involvement.Encourage adherence to programs guidelines and coordinate a solution when violations occur.Utilize our digital guest registry system to create room reservations and track pertinent and appropriate guest information to ensure seamless support throughout their stayAssess bedroom availability for incoming families and assign bedrooms according to number of guests, potential length of stay and other needs of the familiesComplete incident reports and submit within 24 hours of occurrence, informing supervisor and other staff members of any unusual incidents.Act as an extension of the Community Engagement team, serving as a lead or co-lead for meal groups, baking groups and activities groups volunteering within programs.Provide coverage at "Welcome Desk" locations as well as other duties in the absence of volunteer support.Direct, train, and oversee volunteers performing essential program support functions such as meal provision, guest welcome, housekeeping, and special projects.Welcome family guests and visitors, providing tours and information.Be knowledgeable of the program location security system and features (ie. key activation, camera operation, etc.).Regular participation in meetings and trainings as requested by program leadership.Complete all data entry, record keeping, and documentation for the shift.Qualifications, Knowledge, Skills, and Abilities2 years related work experience preferredAn equivalent combination of education, training, and/or experience will be consideredMust be a self-starter with the ability to multitask and function effectively under pressureCompassionate and caring individual, aligned to our mission and standard of careDemonstrate empathy and the ability to relate to families in crisisWork Environment and Physical Abilities (Reasonable accommodation may be made)Exposed to moderate noise levelsFrequent interruptions, ability to multitask is key to success in this roleRegular and predictable attendance is requiredMust be available to work irregular hours, shifts, weekends, holidays as needed. and with proper noticeBasic office work, as well as the physical ability to perform all household tasks as needed (i.e. Cleaning, making beds, laundry, etc.)Must be willing and able to move between program locations when necessary, advanced notice will be providedWhile performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hearMust be capable of carrying 35 lbs.Positions scheduled to work less than 30 hours per week are eligible for the following benefits:Employee Assistance Program401(k)PTOPositions scheduled to work 30 hours or more per week are eligible for the following benefits:Medical, Dental, VisionBasic Life, Short-term, and long-term disability, voluntary employee/spouse/child life insuranceFlexible Spending, Dependent Care, and Commuter Benefit AccountsEmployee Assistance Program401(k)PTOAt Ronald McDonald House Chicagoland and Northwest Indiana, we believe in diversity, equity, and inclusion in the workplace, and we welcome and will consider applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Ronald McDonald House Chicagoland and Northwest Indiana provides reasonable accommodation to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need accommodation during the application or hiring process, please contact View email address on click.appcast.io . Reasonable accommodations will be determined on a case-by-case basis.