Pharmacy Care Coordinator - Remote

Care Pharmacy Technician

The Care Pharmacy Technician will help our communities thrive by optimizing medication management to allow our physicians more time to focus on patient care and support care coordination for assigned patient cohorts. The Care Pharmacy Technician assists with the fulfillment of patient orders to ensure patients receive their medications on time. Under the direction and supervision of the Senior Manager of Pharmacy Services and Team Lead, the Care Pharmacy Technician assists members by providing support, identifying adherence barriers, improving adherence, and facilitating patient medication orders to support member compliance with treatment plans.

Role and responsibilities include:

• Understanding confidentiality with respect to patient/client care; complying with all federal and state laws applicable to the confidentiality of protected health information (PHI) and electronic protected health information (EPHI); and follow HIPAA guidelines regarding readily identifiable protected health information.
• Providing telephonic follow up with members to provide medication management to assigned patients for chronic disease support.
• Coordinating delivery of medications to the patient.
• Facilitating patients to the pharmacist for all clinical needs.
• Managing patient orders to the point of pharmacist verification to ensure the order is complete and ready for final verification.
• Completing assigned tasks related to medication management services.
• Accessing, inputting, and retrieving information through the pharmacy's computer network to maintain accurate records.
• Obtaining refill authorizations from prescribers.
• Processing and preparing third-party insurance claims.
• Maintaining accurate patient/client profiles.
• Providing medication management services utilizing prescribed workflows.
• Complying with established procedures, rules, and regulations.
• Completing clear and concise documentation in care management programs.
• Professionally answering phones and directing customer calls to the appropriate personnel.
• Accepting prescriptions to be filled and ensuring that the PIC has the data necessary to fill the orders.
• Handling customer problems/concerns in a calm manner and referring them to the pharmacist accordingly and notifying the pharmacist of any issues.
• Promoting teamwork, professional services, and clear communication.
• Recognizing and adhering to the scope/limitations of job requirements.
• Performing other related duties as assigned.

Qualifications and requirements include:

• High school diploma or equivalent.
• Pharmacy technician license or pharmacy technician trainee license from the Texas State Board.
• Strong communication and customer service skills.
• Work a flexible schedule, including evenings and weekends.
• Ability to read and transcribe pharmaceutical information.
• Sit for long periods of time, stand for intermittent periods of time.
• Flexibility to work in an office setting and work from home.