Senior Programs Manager

Leading the strategy for global customer operations, the full-time remote Senior Programs Manager will oversee complex cross-functional expansion programs, manage a team of program and process managers, and adapt servicing models for new products and markets. Key responsibilities Own the strategy and roadmap for scaling Customer Operations to support global expansion and new product initiatives Lead and develop a team across multiple disciplines, ensuring effective execution of operational objectives and policies Drive large-scale programs for merchant and geo launches, managing scope, schedule, budget, and risk across diverse markets Required qualifications 12+ years of relevant experience, including 5+ years in leadership roles managing teams or senior professionals Experience in building and scaling global customer experience operations across diverse cultures and geographies Deep expertise in program and process management, with a track record of defining and implementing methods and standards Strong understanding of customer care, fraud, and merchant operations within financial services Proven ability to influence and align diverse senior stakeholders in complex situations