Job File Coordinator

Job File CoordinatorSERVPRO of Coeur d'Alene is looking for a Job File Coordinator (JFC) who controls the operational flow of every job from intake through billing readiness.This is not a receptionist role.This is the operational control point of the company.The JFC ensures intake accuracy, system setup, scheduling flow, documentation integrity, production coordination, and file readiness for billing. When this role is strong, jobs move cleanly.As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow!Department: MitigationReports To: Office ManagerLocation: 11442 N. Carisa Ct Hayden, ID 83835Job Type: Full-Time | On-SitePay: $20-$24/hourSchedule: Monday-Friday 7-3pm; Monday-Thursday or Tuesday-Friday 7-5pmOn-Call Stipend IncludedWhat You'll Do• Control job intake and system accuracy• Create and manage job files from FNOL to billing• Schedule crews and manage daily WIP flow• Verify documentation before crews leave site• Identify blockers and escalate immediately• Maintain Work Center accuracy and daily notes• Coordinate communication between PMs, crews, accounting, and customers• Prepare complete billing packetsWhat We're Looking For• Strong administrative control mindset• Detail-oriented and highly organized• Comfortable managing multiple active jobs simultaneously• Strong written documentation skills• Confident communicator (but not adversarial)• Process-driven and structured• Able to escalate issues without hesitation• Comfortable enforcing documentation standardsProject coordination, dispatch, restoration office, or operations experience preferred.QualificationsHigh School Diploma or GED required, Associate's degree a plusIntermediate level in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)Strong phone and communication skillsAbility to learn industry-specific software (Xactimate, Docusketch, Workcenter)Excellent organizational and time management skillsSelf-starter with the ability to prioritize and complete tasks independentlyValid driver's license with a clean recordWork EnvironmentThis role is primarily office-based and sedentary. Some filing and physical organization tasks are required, including lifting files, opening cabinets, bending, and using stairs as needed. On rare occasions, you may visit a job site, where you could be exposed to noise, dust, odors, or varying temperatures.