Field Service Technician

Job Summary Responsible for providing professional and consistent field services to Customers, Contractors, and Distributors, including end‑user training, on‑site processor calibrations, and minor repairs for all polyethylene fusion products and procedures. Essential Duties & Responsibilities Works closely with Regional Sales, Product Managers, and Training Coordinator to ensure all service requests are obtained and properly completed. Performs GF processor calibrations and minor repairs on‑site. Inspects GF tools on‑site to verify they are still functioning as intended. Schedules, delivers, and tracks contractor, distributor and end‑user training sessions consistent with established Georg Fischer Piping Systems protocols, ensuring all participants are tested and credentialed. Prepares monthly reports outlining the completed training sessions and works with Training Administrator to organize and maintain logs of personnel trained. Maintains and enhances customer relationships as established by Regional Sales Managers and other GF Personnel. Proactively seeks additional sales opportunities while on the job site. Works with Product Managers to optimize training programs. Monitors competitive activity and reports findings to RSD and affected Product Manager. Recommends product enhancements or changes based upon market feedback and increase sales potential. Coordinates activities with Sales Channel representatives (agents, systems integrators, etc). Works closely with associates on the sales team covering the site where training will be conducted. Completes work accurately and on time, managing travel in a cost‑effective manner. Other duties as assigned. Required Skills / Abilities Performs all operations according to prescribed safety principles. Ability to work with and preserve confidential information. Acts as Company representative at other company locations. Presents a professional appearance and attitude with customers, distributors, vendors and other company personnel. Presents professional communication skills – verbal, written, e‑mails. Education and Experience 7+ years of experience in skilled trades or training associated with the installation of plastic piping systems (solvent welding and fusion jointing). Team leadership or management experience a plus. Professional presentation skills in varied settings (classroom, construction trailer, hands‑on). Proficient verbal and written communication skills required, multiple languages a plus. Proficient personal computer skills; familiar with Microsoft Office a plus. Passing of Company post‑employment physical as well as controlled substance testing and background and security checks, as required. In‑depth knowledge of Company products and services offered, preferred. Working Conditions / Physical Requirements Remote position. Up to 75% of domestic travel required. #J-18808-Ljbffr