Federal Managed Services Manager (MSM) - Security Clearance Required

Federal Managed Services Manager (MSM)

This role has been designated as 'Remote/Teleworker', which means you will primarily work from home.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Federal Technical Program Manager –

We are seeking a senior Federal Technical Program Manager (TPM) to drive execution and operational performance of a secure cloud environment in the federal space. This role is responsible for orchestrating the daily technical operations of the IT Operations Center teams, aligning their activities with program priorities, schedules, and cooperation with the customer.

The TPM acts as the operational bridge between the Program Leader, HPE CSP technical teams, customer's operations, and federal stakeholders, translating program objectives into actionable daily execution plans. While this role does not perform hands-on engineering, it requires strong technical fluency, deep understanding of IT operations, and the ability to direct, sequence, and govern technical work across infrastructure, cloud, security, and service management domains.

Role Requirements

· US Citizenship Required

· Currently Active Secret Security Clearance

· Work Model: Flexible hybrid; onsite at customer location as required

· DoD 8140 (formerly 8570) compliant – IAT Level I or IAM Level I certification required

· Certifications Required:

• ITIL v4
• Project Management Professional
• DoD 8140 (formerly 8570) compliant – IAT Level I or IAM Level I certification required

· Bachelor's degree preferred or Associate degree (technical field) with 6–8 years of relevant experience

· Strong technical program management skills with emphasis on execution, scheduling, and operational coordination

· Proven experience managing IT operations, cloud services, or infrastructure programs in federal environments

· Deep understanding of ITSM, service operations, and MSP/CSP delivery models

· Working knowledge of:

• Cloud infrastructure and platforms
• Security operations and compliance
• Agile, DevOps, and CI/CD concepts

· Ability to translate technical execution into clear status, risk, and impact reporting

· Confident communicator with engineers, operations staff, and senior federal stakeholders

Important information regarding the schedule for this role:

· There will be some on-site for this role anytime one needs network access (this will more than likely be about 25% on-site)

· Monday–Friday, 9:00am–5:00pm (flexibility required)

· Ability to support evening/weekend work as needed

· Participation in a rotating on-call / operational support schedule

Key Responsibilities

Technical Operations Program Leadership

· Drive day-to-day execution of IT operations and cloud service activities in support of overall program objectives.

· Convert program priorities into weekly and daily technical execution plans for CSP and MSP teams.

· Own operational schedules, task sequencing, and dependency management across infrastructure, platform, security, and service operations.

· Ensure technical teams are aligned on scope, priorities, and timelines, escalating conflicts or risks to the Program Leader as needed.

· Manage operational readiness for new capabilities, changes, and releases, ensuring smooth transition to steady-state operations.

CSP / MSP Coordination & Execution Management

· Serve as the primary coordination point between the HPE CSP and the MSP.

· Define and manage daily engagement models, roles, and responsibilities between CSP and MSP teams.

· Ensure MSP operational activities align with CSP architectures, security controls, and service expectations.

· Coordinate incident response, problem management, maintenance windows, and change execution across providers.

· Track operational issues to resolution, ensuring accountability and timely closure.

Schedule, Risk, and Dependency Management

· Build and maintain integrated technical schedules covering engineering, security, compliance, and operational activities.

· Identify and manage cross-team dependencies, technical constraints, and operational risks.

· Proactively surface schedule impacts, resource contention, and execution risks to program leadership.

· Ensure operational milestones align with ATO, audit, and compliance timelines.

Technical Governance & Service Management

· Oversee adherence to ITSM processes including incident, problem, change, configuration, and release management.

· Participate in and support Change Control Boards (CCB) and technical readiness reviews.

· Ensure operational processes meet federal governance, security, and availability requirements.

· Monitor operational KPIs, SLAs, and service health metrics; drive corrective actions where needed.

RMF / ATO Operational Oversight

· Manage RMF and ATO activities as an operational program, ensuring technical teams deliver required artifacts and evidence on schedule.

· Coordinate engineering, security, and operations teams to support:

• Initial ATOs
• Renewals
• Interim ATOs
• Inherited controls and reciprocity efforts

· Maintain integrated timelines linking technical remediation, POA&M closure, and continuous monitoring activities.

· Act as the operational interface to AO, ISSO/ISSM, SCA/3PAO, and system owners.

Security Documentation & Evidence Execution

· Oversee production, updates, and operational maintenance of security documentation, including:

• System Security Plan (SSP)
• SAP / SAR
• POA&M
• Control implementation evidence
• Continuous Monitoring artifacts
• Configuration, Incident Response, and Contingency Plans

· Ensure documentation reflects actual operational state, not just design intent.

Process Optimization & Operational Maturity

· Define and refine repeatable execution models for federal IT operations and cloud service delivery.

· Drive improvements based on operational metrics, audit findings, and lessons learned.

· Standardize coordination patterns between CSP, MSP, and government stakeholders.

Team Enablement & Execution Support

· Enable technical teams by clearing blockers, prioritizing work, and ensuring resource alignment.

· Foster disciplined execution, accountability, and operational excellence.

· Support technical leads with planning, sequencing, and execution tracking so teams can focus on delivery.

Additional Skills:

• Accountability
• Active Learning
• Active Listening
• Bias
• Business Growth
• Change Management
• Client Expectations Management
• Coaching
• Creativity
• Critical Thinking
• Cross-Functional Teamwork
• Customer Centric Solutions
• Customer Relationship Management (CRM)
• Design Thinking
• Empathy
• Follow-Through
• Growth Mindset
• Intellectual Curiosity (Inactive)
• Long Term Planning
• Managing Ambiguity
• Process Improvements
• Project and Program Management (Inactive)
• Project Management Office (PMO)
• Project Management Tools {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.