Manager, Workplace Security - Global Workplace Services

Manager, Workplace Security - Global Workplace Services

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple-bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions.

In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We're constantly transforming our workplace to enable our employees to work the way they work best. But it doesn't stop there. We don't just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community. That's why our team is seeking a dynamic and experienced Manager in Workplace Security


As a Manager in Workplace Security, you'll manage the day-to-day operations of physical security incident response for Capital One's New York City FlatIron campus, Commercial banking HQ in Midtown, NYC and other satellite corporate offices across the North East. You will support the senior manager as a safety and security point of contact, providing advice and solutions that mitigate physical and safety risks for Capital One.


The ideal candidate should:

• Help build customer solutions, appropriately challenge business decisions and consider multiple options/perspectives to mitigate issues
• Learn how to navigate the organization, anticipate and address concerns with fact-based options
• Create lift for their team by applying and sharing their expertise
• Manage through ambiguity, keep an open mind when considering perspectives, and escalate effectively
• Be open to creative solutions, consider downstream impacts and use data to solve issues
• Manage work to deliver results while prioritizing business critical work and keeping management informed appropriately
• Look for opportunities to help others be successful, recognize others and support a highly-effective team and values-based culture
• Have a passion for safety and security and how it influences culture and the environment

Key Responsibilities:


Operational Excellence

• Strong team player with a demonstrated track record and history in establishing and maintaining effective working relationships and solving problems.
• Advance customer (internal/external) interfacing, problem-solving and relationship skills required.
• Proven track record to manage security teams, vendors, and contractors, with expertise in security systems, incident response, and risk management
• Excellent interpersonal skills, able to engage to communicate effectively with senior leadership, site managers, and external partners
• Strong analytical and problem-solving skills, capable of leading emerging security challenges
• Familiarity with security technologies, including surveillance, access control, and alarm systems

Project & Program Management

• Incident or crisis management experience, including coordinating with emergency services and law enforcement
• Ability to successfully plan and organize security programs to enhance safety for our workplace
• Ability to respond to and handle security incidents across area of responsibility
• Collaborate with the Director of Workplace Security to set objectives and lead security operations at regional sites
• Build relationships with executives, site leaders, and cross-functional teams to influence compliance and improve security programs
• Act as liaison between security and local teams to align on site and security objectives
• Conduct security risk assessments and audits at regional locations and address vulnerabilities
• Manage the budget, security vendors, and approve invoices and expenses within your area of responsibility
• Investigate policy violations, misconduct, and criminal activity

Relationship & Partnership Management

• Lead and implement incident management programs and support business continuity during emergencies
• Partner with facilities and workplace services teams to support employee programs and services
• Coordinate safety committees, prepare reports, and supervise mitigation activities
• Lead emergency response and safety training programs
• Provide security support for office projects and vendor coordination
• Ensure alignment with corporate policies and department guidelines
• Build relationships with local law enforcement, fire departments, and emergency teams
• Develop and conduct employee safety and security training programs
• Oversee a safe and secure environment at corporate events

This role will require 30% travel.


Basic Qualifications:

• Bachelor's degree or military experience
• At least 7 years of corporate security, safety and security operations, law enforcement or combination of equivalent experience
• At least 3 years of program or project management experience

Preferred Qualifications:

• Certified Protection Professional (CPP) or Physical Security Professional (PSP) Certifications
• 10+ years of safety and security operations, security consulting, law enforcement leadership experience
• 10+ years managing safety and security operations across multiple locations

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York, NY: $146,600 - $167,300 for Manager, Security Services

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).