Workplace Experience Manager - Events

Company Description

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

The Workplace Experience Manager is an independent leader, helping manage the day-to-day people, operations and client.

Job duties

(* denotes an "essential function")

Leadership Philosophy and Approach

• Foster a supportive, growth-oriented environment focused on continuous improvement
• Practice "build up" leadership: focus on learning opportunities rather than mistakes
• When corrections are needed, address them constructively, make necessary adjustments, and move forward
• Celebrate team successes and innovations
• Encourage open communication and creative problem-solving

Communication and Information Flow

• Serve as the primary liaison between Conference Coordination and operational teams
• Coordinate daily information sharing between Office Services and Hospitality teams
• Ensure consistent communication of event details, changes, and special requirements
• Maintain open channels with management for strategic planning and team development
• Facilitate clear handoffs between shifts and teams

Quality Assurance

• Provide final quality check on event setups and special arrangements
• When adjustments are needed:
• Address immediately with a solutions-focused approach
• Use as teaching/learning opportunities when appropriate
• Document learnings for process improvement
• Maintain positive, forward-moving momentum
• Review and verify accuracy of final setup reports and team communications
• Conduct periodic service standard audits in a supportive manner

Special Events and Projects

Event Excellence

• Assist with event setups during peak times, working alongside team to execute, leading by hands-on approach
• Provide final polish and quality assurance on all event details
• Review setup details in advance to prevent last-minute adjustments
• When corrections are needed:
• Implement changes efficiently
• Share learnings constructively
• Focus on future prevention rather than past mistakes
• Document successful approaches for future reference

Team Development

• Create opportunities for skill development and cross-training
• Identify and nurture team members' strengths
• Provide real-time coaching and mentorship
• Support career growth initiatives
• Foster collaboration between Office Services and Hospitality teams

Qualifications

• Bachelor's degree or equivalent experience
• 3 or more years' proven experience in a customer service environment, legal or financial services industries preferred
• 3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
• Understanding of USPS regulations
• Understanding of reprographics equipment and usage
• Intermediate Microsoft Office Word and Excel skills
• Basic Microsoft PowerPoint skills
• Prior experience managing vendors preferred
• Basic P&L understanding a plus
• Demonstrated experience prioritizing competing priorities under tight deadlines
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a managerial level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Additional Information

RRD's current salary range for this role is $48000 to $70100 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

#WLNAT

#LI-MY1

#LI-onsite

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans