BUSINESS OPTIMIZATION MANAGER

Job Description Job Description GROUP POSITION PROFILE
Position: Business Optimization Manager
Classification: Exempt
Department: Technology
Reports To: Director of Technology
Job Summary:

The Business Optimization Manager oversees the daily performance, security, and improvement of the Epicor Eclipse (Solar/Eterm) ERP system. This role works with operations and IT to streamline workflows, enhance controls, support integrations, and keep the platform reliable and aligned with business needs. The Business Optimization Manager will join our mission to "Make the tech in the truck more efficient" and embrace our vision to "Enhance lives through solutions."

Core Values:
&hearts H onesty – Truthful and transparent&hearts E xcellence – Consistently deliver high quality&hearts A ccountability – Owning one’s actions
&hearts R espect – Valuing Others&hearts T eamwork – Collaborating effectively

Core Competencies:

Building Trust – Earning the confidence of others
Customer Focus – Prioritizes customer needs
Productivity – Achieves tasks efficiently
Adaptability – Adjusts to changes
Cooperation – Works well with others

Essential Functions:

Owns administration, stability, and performance of Epicor Eclipse (Solar/Eterm) in partnership with IT infrastructure.
Manage user access and security (provisioning, authorization keys, templates) using least privilege practices.
Support core Eclipse operational setup (Job scheduling/phantom processing, monitoring).
Plan and execute upgrades, patches, and configuration changes (testing, cutover, validation).
Lead incident response and root-cause analysis for ERP issues; drive preventative fixes.
Maintain backup/recovery and data integrity practices to support business continuity.

Optimize end-to-end workflows (order-to-cash, procure-to-pay, inventory, pricing, accounting) through configuration, standardization, and automation.
Design and support integrations (APIs, EDI, middleware, file-based) and coordinate with vendors/internal developers.
Build and maintain Eterm/TCL scripts and other automation to reduce errors and manual work.
Deliver operational reporting and improve data quality for downstream reporting/BI needs.
Create documentation and training; act as an escalation point for complex user and process issues.
Establish ERP operating procedures and support governance/audit needs as required.
Required Skills/Abilities:

Ability to Map, Challenge & Improve Processes
Data Analysis & Insight Generation
Strategic Communication & Change Messaging
Manages Time to Meet Operational Deadlines

Provide Clear Document Reporting, Stakeholder Coordination & Change Enablement
Confidentiality, Ethics, & Judgement
Continuous Improvement Mindset

Qualifications:

5+ years of hands-on ERP administration, ERP engineering, or application support ownership.
Strong Epicor Eclipse (Solar/Eterm) experience in a distribution environment.
Working knowledge of Linux server/VM environments and operational monitoring/troubleshooting.
Experience managing ERP security/access (roles, authorizations, controls).
Experience with ERP integrations (APIs, EDI, middleware, or file-based).

Benefits:

Generous paid time off
401(k) with company match
Medical, dental, vision, reimbursement program

HSA and non-deductible medical plans
Employer-paid disability and life insurance
Employee assistance program

Johnstone Supply provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves, compensation, and training.