Room Service Server-HVRW

Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Collection is a collection of hotels that are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

JOB SUMMARY

We are looking for a friendly, professional Room Service Attendant to join our hotel's Food and Beverage team. In this role, you will primarily be responsible for serving guests their room service orders with delivery and pickup to their rooms and public areas of the hotel. The ideal candidate has excellent customer service skills, attention to detail, and a passion for hospitality.


ESSENTIAL DUTIES & FUNCTIONS

• Operational Responsibilities
  • Contribute positively to the team within the department
  • Prepare for any/all guest requests
  • Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel's needs
  • Display working knowledge of all menu items and prices
  • Complete side work as assigned
  • Respond to the needs and requests of guests immediately
  • Answering phones and taking orders or receiving orders from hotel operator
  • Set up trays with proper condiments and utensils
  • Deliver orders and amenities to guest rooms
  • Pick up trays from guest rooms
  • Keep work areas clean and organized
  • Be extremely courteous to all customers and fellow employees
  • Communicates effectively with others
  • Works productively with a team
  • Contributes to team results.
  • Well-groomed, professional appearance and demeanor.
  • Contribute positively to the team within the department
  • Prepare for all guest requests
  • Comply with Valencia Hotel Collection (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
  • Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates)
  • TABIT system and tip policies
  • Keep work areas clean and organized
  • Be extremely courteous to all customers and fellow employees
  • Effective multitasking skills

• Guest Services
  • Maintain knowledge of hotel services and amenities to assist guests with inquiries.
  • Provide personalized service by engaging with guests, learning their preferences, and making recommendations.
  • Greet guests promptly, ensure timely delivery of food and beverages, and practice core service standards on every interaction.
  • Always maintain a professional and welcoming demeanor to enhance the guest experience.
  • Ensure your area is always clean and organized.

• Team Support and Training
  • Ability to work well with a team and demonstrate attention to detail
  • Excellent organizational skills and interpersonal abilities
  • Attend in monthly Food and Beverage Meetings.
  • Participate in ongoing training to stay updated on menu items, service standards, and company policies.

• Communication and Reporting

• Collaborate with other hotel departments to ensure seamless guest service.
• Report any incidents, accidents, or unsafe conditions immediately to management.

• Safety & Compliance
  • Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
  • Report unsafe conditions to your supervisor immediately
  • Maintain hotel equipment in proper working conditions
  • Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
  • Wear required non-slip footwear to prevent slips and falls.
  • Comply with local and state laws regarding alcohol service, including verifying guest identification when necessary.
• BASICS
• Looking for flexibility with morning or evening shifts.
• Warmly welcoming and creating a refined, inviting bar atmosphere
• Display courteous behavior with guests and team members
• Following all opening, shift, and closing procedures
• Maintain a polish and well-organized work areas
• Perform any additional duties assigned by the supervisor
• Must be familiar with cash handling procedures to include proper discounting, Tabit system, bank procedures and tip policies
• Must be able to complete a checklist every shift.
• Weekly rehearsals to upkeep standards will be administered and utilized.

Physical Requirements

• Sitting: Not applicable
• Standing/Walking: Must be able to stand and walk for extended periods of time throughout the shift.

• Lifting/Carrying: Ability to lift and carry trays, glassware, and supplies (up to 50 lbs if applicable)
• Other Physical Requirements: Frequent bending, reaching, and light lifting required.

Working Environment

• Interior: Operating primarily inside the hotel.
• Exterior: Comfortable working outdoors if needed.

ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong verbal and written communication skills
• High school or equivalent education required.
• Ability to follow safety guidelines
• Handling difficult customers or complaints with professionalism.
• Multitasking effectively in a fast-paced environment
• Effective time management and problem-solving skills
• Certification of completion in TABC and Food Handler
• Prepare and serve alcoholic and non-alcoholic beverages to hotel guests and visitors in accordance with standard recipes and hotel guidelines.
• Follows guidelines established with regards to age identification for suspected minors and when dealing with an intoxicated customer

Education and Experience

• Communicate effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• High school or equivalent education required.
• TABC and Food Handler's certificates

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force