Case Manager (Manhattan)

The Case Manager provides direct case management services while engaging homeless individuals with appropriate concern for their social, mental health, substance abuse and medical problems in order to promote client stability and empower them to reach their fullest potential.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Completes intakes for new clients and provides an orientation to the program and shelter rules and regulations 

• Reviews logbooks at the start of each shift to ensure that all clients follow-ups are conducted as required 

• Participates as part of a team and regularly collaborates with multidisciplinary staff to monitor clients’ progress

• Develops a comprehensive psychosocial assessment to fully identify and address the client's needs 

• Collaborates with internal staff to monitor clients’ medication compliance and address episodes of non-adherence 

• Establishes an individualized intervention/treatment plan or strategy to promote identified goals 

• Provides advocacy for individual clients around entitlements and services 

• Provides case management, including individual counseling, crisis intervention, conflict resolution, advocacy, psychoeducation, coordination of services and appropriate follow-up on all referrals 

• Uses motivational interviewing and seeks safety modalities to counsel clients to improve overall effectiveness

• Encourages and provides ongoing support so that each client might assume an active role in his or her own treatment plan to the maximum extent possible 

• Facilitates clinical, educational, supportive and/or recreation groups to address problem areas that clients experience in working towards independent living 

• Maintains required documentation in case records, in written and computer databases (SCIMS, AWARDS) and updates client records in accordance with governmental and agency policy

• Completes Housing applications (both written and computer generated) for clients based on their individual needs and functioning 

• Escort clients as needed. 

• Facilitates and assists with clients' transfers into independent living 

• Participates in weekly case conferences with both internal departments and external providers 

• Participates in regular supervision, team meetings, case conferences and staff trainings

• Maintains a flexible schedule including evening and weekend shifts 

• Performs other duties as it relates to case management

JOB QUALIFICATIONS: 

Educational Requirements: 

• Bachelor degree in a Social Work, Psychology, Counseling or another related field preferred 

Experience:

• Three (3) to five (5) years of case management experience with the homeless, mentally ill, substance abuse and/or low-income populations preferred

Skills Set:

• Strong relationship-building skills required 

• Ability to work independently but know when to raise issues to the supervisor 

• Excellent organizational and time management skills necessary 

• Ability to effectively multi-task and follow up on a timely basis 

• Strong PC skills required including Word and Excel 

Languages:

• Bilingual in English and Spanish strongly preferred 

Other Duties 
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.