VIrtual - Senior Customer Account Manager Representative

Job Summary Responsible for supporting Comcast Business Services in efforts to retain and grow our existing customer base. Act as a business partner to existing customers, with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works with moderate supervision/guidance and is accountable for individual results and impact on team. Core Responsibilities Consistently meet and exceed goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi‑product business solutions sell‑in. Focus on base customer growth and retention in the mid‑market segment, including advanced product upgrades and sales. Lead and conduct biannual account reviews with mid‑market customer base to assess ongoing business needs. Conduct regular reviews and process government accounts to include purchase and sales orders. Consistently and regularly conduct interactions digitally with base of SMB customers. Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation. Maintain and master knowledge of billing system order entry process to directly enter customer upgrades in real time. Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel. Retain business customers by mining and growing accounts through solution‑based selling and account management via the telephone. Make outbound calls to accounts to achieve sales quota metrics. Maintain regular, consistent, and punctual attendance; work nights and weekends, variable schedules, and overtime as necessary. Skills Adaptability Communication Critical Thinking Problem Solving Customer‑Focused Persuasion Professional Integrity Resilience Technical Knowledge Workplace Organization Compensation Base Pay: $18.59 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $34.21 per hour. Most sales positions are eligible for commission under the terms of an applicable plan; most non‑sales positions are eligible for bonus. Best‑in‑class benefits are provided to eligible employees. Qualifications High School Diploma or GED required. Relevant work experience: 2–5 years. Preferred experience: MS Suite, Microsoft Dynamics, MS Teams, Salesforce, MS Outlook, Comcast Advanced Business Solutions Billing Tools, Inbound/Outbound Call Center, Dedicated Internet Sales. EEO Statement Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Applicants with arrest or conviction records will be considered in accordance with applicable law, including the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. Federal, state, or local laws and regulations may restrict or prohibit hiring individuals convicted of certain crimes. An applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment. #J-18808-Ljbffr