Service Coordinator

Job Description

Job Description

Now Hiring: Service Coordinator

Jenkins & Wynne | Clarksville, TN | Full-Time

Jenkins & Wynne is seeking a friendly, organized, and dependable Service Scheduling Coordinator to join our team in Clarksville, Tennessee!

As a Service Coordinator, you'll play an important role in delivering an exceptional customer experience by assisting customers with scheduling service appointments for our Ford, Lincoln, and Honda service departments.

We're looking for someone who enjoys helping people, communicates confidently over the phone, and can manage multiple tasks in a fast-paced environment. If you're customer-focused, detail-oriented, and enjoy being part of a supportive team, we'd love to hear from you!

We offer a comprehensive benefits package and an employee appreciation program designed to recognize and reward our team.

Compensation, Time Off & Financial Benefits

• $15 per hour, paid weekly 

• Paid holidays

• Competitive earned vacation time

• 401(k) retirement plan with company match

• Health, dental, and vision insurance

• Health Savings Account (HSA) options

Workplace Benefits

• Employee discounts on vehicle purchases, parts, and service

• Opportunities for professional growth and development

• Supportive, team-oriented workplace

• Training and ongoing support to help you succeed

Employee Appreciation & Extras

• Complimentary tickets to events at F&M Bank Arena

• Workplace events, including food truck visits

• Employee appreciation celebrations and special events

• A robust employee appreciation program that recognizes the hard work and dedication of our team

• Answer incoming service scheduling calls for Jenkins & Wynne Ford, Lincoln, and Honda.

• Assist customers with scheduling maintenance, repair, and recall appointments.

• Accurately enter customer and vehicle information into dealership scheduling systems.

• Ask appropriate questions to understand customer service needs and schedule appointments accordingly.

• Explain basic service scheduling procedures, appointment availability, and dealership services.

• Communicate important appointment information, including expected service timeframes and drop-off instructions.

• Assist customers with questions regarding service appointments and direct more complex concerns to the appropriate department.

• Coordinate with service advisors and other team members to ensure accurate scheduling and a smooth customer experience.

• Maintain a professional, friendly, and helpful attitude during every customer interaction.

• Follow dealership processes and maintain accurate customer records.

• Previous customer service, call center, receptionist, or scheduling experience preferred.

• Automotive dealership experience is a plus, but not required.

• Excellent phone etiquette and verbal communication skills.

• Strong organizational skills and attention to detail.

• Ability to multitask while maintaining accuracy and professionalism.

• Comfortable using computers and learning new scheduling software.

• Ability to remain patient, positive, and solution-oriented when assisting customers.

• Dependable, punctual, and able to work well in a team environment.

• Willingness to learn basic automotive service terminology and dealership procedures.

Jenkins & Wynne has a long-standing reputation in the Clarksville community for over 70 years, and we believe that taking care of our employees is just as important as taking care of our customers.

We're more than just a dealership. We're a team that celebrates accomplishments, recognizes hard work, and invests in creating a workplace where people want to stay and grow.

Our Service Coordinators are often the first point of contact for customers needing vehicle maintenance or repairs. Their professionalism, attention to detail, and friendly service help create a positive experience before customers even arrive at the dealership.

If you're a dependable, customer-focused individual who enjoys helping others and wants to be part of a great team, we encourage you to apply!

Apply today and become part of the Jenkins & Wynne team!

Jenkins & Wynne is an Equal Opportunity Employer.