IT Engineer (Onsite)

Job Description
Job Description
We are seeking a skilled and customer-focused IT Engineer to join our Managed Services team. This role is fully onsite at a client location, serving as the primary technical resource and trusted advisor for day-to-day IT operations. You will play a critical role in maintaining system performance, resolving issues, and ensuring a secure and efficient IT environment.
This is an excellent opportunity for an experienced IT professional who thrives in a client-facing role and enjoys owning technical environments end-to-end.
Key Responsibilities
* Provide onsite technical support for desktops, servers, network infrastructure, and cloud services
* Act as the primary IT point of contact for the client, delivering high-quality service and communication
* Monitor, troubleshoot, and resolve hardware, software, and network issues
* Manage and maintain Microsoft 365, Active Directory, and related environments
* Perform system updates, patching, and preventative maintenance
* Support security best practices, including endpoint protection and access controls
* Collaborate with internal MSP teams for escalations and project work
* Document systems, configurations, and support activities
Qualifications
* 5-7 years of professional IT experience, preferably in an MSP or client-facing environment
* Strong experience with:
* Windows Server and desktop environments
* Microsoft 365 / Azure AD
* Networking fundamentals (firewalls, switches, VLANs, VPNs)
* Proven troubleshooting and problem-solving skills
* Excellent communication and customer service skills
* Ability to work independently and manage priorities onsite
Compensation & Benefits
We offer a highly competitive compensation package designed to support you and your family:
* Excellent pay (commensurate with experience)
* Comprehensive health coverage:
* 100% employer-paid medical coverage for employees
* 60% employer-paid coverage for dependents
* Plans available through Anthem Blue Cross or Kaiser
* Paid Time Off:
* 2 weeks of vacation (increasing to 3 weeks after 5 years of service)
* 1 week of paid sick leave
* 11 paid holidays annually
* Opportunities for professional growth and technical advancement
Why Join Us
* Work directly with clients and make a visible impact
* Join a collaborative, technically strong MSP team
* Gain exposure to diverse environments and technologies
* Grow your career in a supportive, professional setting
Apply today to join a team that values expertise, accountability, and exceptional service. Company Description
Mid Valley IT was established in August 2007 with a straightforward mission: to ensure that organizations of any size or budget can benefit from the advantages of truly exceptional IT. We follow that same philosophy in how we operate—delivering high-quality products and services at a cost that represents outstanding value for our clients.
Our primary focus is on delivering fully managed technology solutions, while also providing consulting services for organizations that maintain in-house IT teams. Over time, we have become a deeply trusted partner to our clients, integrating into their daily operations. We take pride in understanding each client's unique needs and developing customized technology solutions that align with their goals.
All services are performed exclusively by our in-house team. We do not grant third-party vendors access to client networks, even for managed systems. We also emphasize transparency and communication, taking the time to educate our clients on system changes, recommended improvements, and external developments that may impact their technology landscape.
Our approach to service and client relationships has fueled our growth. Today, Mid Valley IT supports thousands of users and systems across hundreds of locations. Our clients span both public and private sectors, including local government, law enforcement, and emergency services, as well as industries such as manufacturing, legal, transportation, communications, finance, and retail.
We offer a comprehensive range of services, including IT support, system management, consulting, procurement, strategic planning, web services, digital forensics, and legal support.
Company Description
Mid Valley IT was established in August 2007 with a straightforward mission: to ensure that organizations of any size or budget can benefit from the advantages of truly exceptional IT. We follow that same philosophy in how we operate—delivering high-quality products and services at a cost that represents outstanding value for our clients. Our primary focus is on delivering fully managed technology solutions, while also providing consulting services for organizations that maintain in-house IT teams. Over time, we have become a deeply trusted partner to our clients, integrating into their daily operations. We take pride in understanding each client's unique needs and developing customized technology solutions that align with their goals. All services are performed exclusively by our in-house team. We do not grant third-party vendors access to client networks, even for managed systems. We also emphasize transparency and communication, taking the time to educate our clients on system changes, recommended improvements, and external developments that may impact their technology landscape. Our approach to service and client relationships has fueled our growth. Today, Mid Valley IT supports thousands of users and systems across hundreds of locations. Our clients span both public and private sectors, including local government, law enforcement, and emergency services, as well as industries such as manufacturing, legal, transportation, communications, finance, and retail. We offer a comprehensive range of services, including IT support, system management, consulting, procurement, strategic planning, web services, digital forensics, and legal support.