Implementation Project Manager

Implementation Project Manager

Fast Simon is on the lookout for an Implementation Project Manager who will work with major eCommerce brands, manage, onboard customization projects. Our main task will be to quarterback projects with partners, contractors, sales, and engineering. As such, you will manage end-to-end implementation of custom solutions around our platform, provide consultations, resolve issues for our enterprise customers, run workshops, create technical documents, and work with our R&D team to improve the Fast Simon platform. As you develop your product knowledge and technical skills, you will be expected to handle more complex projects, contribute to our internal procedures, and manage the implementation and onboarding of Fast Simon (InstantSearch+) products across the Shopify, Bigcommerce, Magento, WooCommerce, MSFT Dynamics, and custom platforms.

You will work remotely, as a part of a highly communicative team that is spread out in the US and Israel.

Responsibilities

• Become an expert in Fast Simon products (focus on technical aspects)
• Manage end-to-end technical implementation of Fast Simon solutions for enterprise.
• Provide consultations and help customers resolve complex technical issues.
• Write documentation and create knowledge-based articles.
• Work with R&D team to improve InstantSearch+ products.
• Contribute to our implementation and support procedures.
• Ensure clients understand the implementation process and what is required for a successful implementation based on their requirements.
• Proactive approach and communication to all implementations to keep things moving.
• Ensure all documents such as customization doc, SOW, project closure reports are completed and shared.