Automotive Detail Manager

Automotive Detail Manager

Toyota of Stroudsburg is seeking an organized, hands-on Automotive Detail Manager to lead our detail department and support vehicle readiness for the Sales Department. This position is responsible for managing daily workflow, team productivity, quality control, sold vehicle preparation, used vehicle reconditioning, photo readiness, lot presentation, and vehicle delivery standards.

The ideal candidate understands that detailing is a production operationnot simply vehicle cleaning. Success requires knowing which vehicles are waiting, in process, completed, delayed, or at risk of missing a sales or customer commitment and taking action before issues affect the customer experience.

Responsibilities include:

• Leading, scheduling, coaching, and holding detail team members accountable for quality, productivity, teamwork, and communication.
• Managing the daily flow of sold vehicles, used vehicle inventory, new vehicle preparation, photo-ready vehicles, and other internal detail work.
• Prioritizing assignments based on delivery commitments, sales needs, inventory age, vehicle condition, staffing, and department capacity.
• Maintaining visibility of every vehicle waiting, in process, completed, delayed, or returned for correction.
• Communicating realistic completion times and vehicle status to Sales Management and other internal departments.
• Identifying and escalating delivery risks, staffing shortages, equipment issues, supply concerns, vehicle damage, and workflow delays.
• Inspecting completed vehicles before release to ensure they meet Toyota of Stroudsburgs retail-ready and delivery-ready standards.
• Addressing missed work, repeated quality concerns, damage concerns, and process breakdowns through timely coaching and follow-up.
• Assigning work based on each team members skill, speed, quality, and availability.
• Maintaining control of vehicle keys, vehicle locations, completed-work status, and proper parking areas.
• Keeping the detail department clean, organized, productive, and safe.
• Maintaining adequate inventory of chemicals, supplies, tools, and equipment while controlling waste.
• Coordinating with Sales, Used Car Management, Service, Parts, Collision, vendors, and other support teams.

Qualifications and Education Requirements:

• Previous automotive detailing, reconditioning, production, or team leadership experience preferred.
• Strong organizational, communication, and time-management skills.
• Ability to manage multiple vehicles, deadlines, and competing priorities.
• Strong attention to detail and commitment to quality.
• Ability to coach, develop, and hold team members accountable.
• Comfortable working in a fast-paced, physically active environment.
• Familiarity with vehicle key tracking, reconditioning systems, or dealership operations is helpful.
• Valid drivers license and acceptable driving record.
• High school diploma or equivalent required.

Physical Demands and Work Environment:

This role may require prolonged standing, walking, bending, reaching, lifting, moving vehicles, and working around water, chemicals, equipment, heat, cold, and changing weather conditions. Work environment includes noise, vibration, paint, dust, exhaust fumes, and other hazardous and non-hazardous materials.

Non-Negotiable Expectations:

Sold vehicles may not miss delivery commitments without prompt communication and escalation. Vehicles may not sit or become hidden without a clear next step. Vehicles may not be released when they clearly fail to meet dealership standards. Delays, damage, missing items, warning lights, odors, stains, and unusual condition concerns must be reported. Repeated quality or productivity concerns must be addressed. Keys, vehicle locations, and completion status must remain controlled and accurate. Safety, chemical-handling, equipment, and PPE requirements must be followed. Urgency may not become an excuse for poor quality, and quality may not become an excuse for poor urgency.

AAP/EEO Statement: Toyota of Stroudsburg provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.