Automotive Detail Manager

Welcome to Toyota of Stroudsburg, where excellence isn't just a goal, but a way of life. Our foundation is built on a set of core values that guide everything we do. Honesty Ethical, take responsibility, be accountable to yourself and your team, build trust through transparency and open communication Willingness to Help Others Help others without expecting anything in return, be empathetic, dedicated to serving something besides ourselves, driven by the belief that everyone can grow Always Does the Right Thing Customer first attitude, when no one is watching, willing to sacrifice for the best outcome, no amount of money is worth betraying someone's trust in your or in the dealership Passion for Excellence Commit to being great at the things we do, inspire excellence in others, integrity, learn continuously Commitment to Customer, Team and Community We take care of the community we live in, empower others to achieve their goals, you represent the team well at work and in the community, show up ready to give your best effort for those who rely on you Position Summary Toyota of Stroudsburg is seeking an organized, hands-on Automotive Detail Manager to lead our detail department and support vehicle readiness for the Sales Department. This position is responsible for managing daily workflow, team productivity, quality control, sold vehicle preparation, used vehicle reconditioning, photo readiness, lot presentation, and vehicle delivery standards. The ideal candidate understands that detailing is a production operation—not simply vehicle cleaning. Success requires knowing which vehicles are waiting, in process, completed, delayed, or at risk of missing a sales or customer commitment and taking action before issues affect the customer experience. Role and Responsibilities

• Lead, schedule, coach, and hold detail team members accountable for quality, productivity, teamwork, and communication.
• Manage the daily flow of sold vehicles, used vehicle inventory, new vehicle preparation, photo-ready vehicles, and other internal detail work.
• Prioritize assignments based on delivery commitments, sales needs, inventory age, vehicle condition, staffing, and department capacity.
• Maintain visibility of every vehicle waiting, in process, completed, delayed, or returned for correction.
• Communicate realistic completion times and vehicle status to Sales Management and other internal departments.
• Identify and escalate delivery risks, staffing shortages, equipment issues, supply concerns, vehicle damage, and workflow delays.
• Inspect completed vehicles before release to ensure they meet Toyota of Stroudsburg’s retail-ready and delivery-ready standards.
• Address missed work, repeated quality concerns, damage concerns, and process breakdowns through timely coaching and follow-up.
• Assign work based on each team member’s skill, speed, quality, and availability.
• Maintain control of vehicle keys, vehicle locations, completed-work status, and proper parking areas.
• Keep the detail department clean, organized, productive, and safe.
• Maintain adequate inventory of chemicals, supplies, tools, and equipment while controlling waste.
• Coordinate with Sales, Used Car Management, Service, Parts, Collision, vendors, and other support teams.

What Success Looks Like A successful Detail Manager:

• Ensures sold vehicles are completed on time and meet customer-facing standards.
• Moves used vehicle inventory through the detail process quickly and consistently.
• Keeps photo-ready and lot-ready vehicles clean and presentable.
• Prevents vehicles from sitting without a clear assignment or next step.
• Provides Sales with clear, accurate, and proactive updates.
• Catches quality concerns before vehicles are delivered or returned to another department.
• Reduces rework, missed details, and last-minute delivery surprises.
• Builds a productive team that understands daily priorities and performance expectations.
• Balances urgency with quality without using one as an excuse for poor performance in the other.
• Creates trust between the Detail Department and the Sales Department.

Retail and Delivery Standards The Detail Manager is responsible for ensuring vehicles are clean, presentable, and prepared for customer delivery, photography, display, or sale. Final quality inspections should include:

• Exterior paint, wheels, tires, windows, and trim
• Interior surfaces, carpets, seats, and cargo areas
• Door jambs, fuel-door areas, consoles, and storage areas
• Fingerprints, dust, debris, stains, odors, and other appearance concerns
• Stickers, plates, tags, and other delivery-related preparation

Vehicle condition concerns that cannot be corrected through standard detailing must be communicated promptly for additional repair, approval, or vendor support. Leadership Expectations The Detail Manager is expected to:

• Set clear daily priorities and performance expectations.
• Monitor productivity and vehicle progress throughout the day.
• Coach team members when quality, pace, attitude, attendance, or process requires correction.
• Support team members who are stuck, overloaded, or in need of training.
• Address repeated performance concerns with facts and specific examples.
• Assign work fairly and avoid favoritism.
• Build pride in workmanship and consistent quality standards.
• Maintain a professional and respectful work environment.

Qualifications and Education Requirements

• Previous automotive detailing, reconditioning, production, or team leadership experience preferred.
• Strong organizational, communication, and time-management skills.
• Ability to manage multiple vehicles, deadlines, and competing priorities.
• Strong attention to detail and commitment to quality.
• Ability to coach, develop, and hold team members accountable.
• Comfortable working in a fast-paced, physically active environment.
• Familiarity with vehicle key tracking, reconditioning systems, or dealership operations is helpful.
• Valid driver’s license and acceptable driving record.
• High school diploma or equivalent required.

Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: This role may require prolonged standing, walking, bending, reaching, lifting, moving vehicles, and working around water, chemicals, equipment, heat, cold, and changing weather conditions. Work environment:

• Noise
• Vibration
• Paint
• Dust
• Exhaust fumes
• Other hazardous and non-hazardous materials

Non-Negotiable Expectations

• Sold vehicles may not miss delivery commitments without prompt communication and escalation.
• Vehicles may not sit or become hidden without a clear next step.
• Vehicles may not be released when they clearly fail to meet dealership standards.
• Delays, damage, missing items, warning lights, odors, stains, and unusual condition concerns must be reported.
• Repeated quality or productivity concerns must be addressed.
• Keys, vehicle locations, and completion status must remain controlled and accurate.
• Safety, chemical-handling, equipment, and PPE requirements must be followed.
• Urgency may not become an excuse for poor quality, and quality may not become an excuse for poor urgency.

AAP/EEO Statement Toyota of Stroudsburg provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice