General Manager

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

The General Manager, Fulfillment requires a deep operations knowledge, a commitment to continuous improvement, and demonstrated customer obsession. The leader is accountable for all activities across multiple fulfillment center operations. The leader must provide a strong vision and direction for the team, drive operational excellence, and implement scalable processes to meet business objectives. The GM will lead a team of site leaders, exempt operations management, non-exempt associates, and other teams as assigned. This is a senior-level management position that is fully accountable for the service and P&L results of the Area of Responsibility (AOR).

It is preferred the role is within a commutable distance of an active Stord Fulfillment Center

Relocation is available for this role.

What You’ll Do

• Prepare and own P&L for the AOR.
• Develop and implement operational strategies that enhance efficiency, reduce cost, and improve customer satisfaction across all fulfillment centers within the AOR.
• Regularly monitor and report on key operational metrics, identifying areas for improvement and implementing solutions.
• Partner with Talent Acquisition on recruiting and strategic labor planning efforts
• Manage the operational budget for the AOR, ensuring effective resource allocation, cost control, and profitability.
• Develop and deliver comprehensive peak season strategies.
• Collaborate cross-functionally to deliver an unmatched customer experience.
• Build a culture and develop leaders by inspiring and empowering managers and embodying Stord’s core values.
• Responsible for the overall direction, coordination, and evaluation of the talent in AOR
• Lead, mentor, and develop a team of Site Leaders and Operations Managers, ensuring alignment with company values, mission, and objectives.
• Ensure the safety and security of both staff and inventory by identifying potential risks and implementing measures to mitigate them.
• This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth environment while motivating others to meet the challenges of a deadline-driven operation.

What You’ll Need

• Bachelor’s degree in engineering, Supply Chain, Operations Management, or a related field
• 8+ years of management experience in high velocity omni-channel fulfillment operations, with a proven track record of managing multiple facilities or operations with superior outcomes.
• Experience leading teams of 200+ people, including salaried employees, with a demonstrated history of leadership capabilities and an ability to motivate/develop teams.
• Experience with Lean and Six Sigma methodologies
• Experience developing and owning P&L across multiple fulfillment/distribution centers.
• Experience monitoring financial performance within a fulfillment center/distribution center, including cost per order, cost per unit, throughput, orders per hour, and more.
• Excellent verbal and written communication skills, including experience presenting to executives on operational performance.