General Manager

Overview At PGA TOUR Superstore, we’re always looking for enthusiastic, self‑motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we’re dedicated to hiring self‑less team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis. Position Summary The General Manager (GM) is responsible for overall store operations, including expenses, merchandising standards, operational standards, compliance, safety, security, and workforce. The GM works closely with Human Resources, Asset Protection, and Operations at the District, Region, and Store Support Center levels to execute the PGA TOUR Superstore business strategy within their store. The GM fosters a store culture that aligns with the PGA TOUR Superstore mission, drives sales and service strategies, champions customer service, and acts as the brand ambassador for the community. Key Responsibilities Customer Experience : Lead a confident and knowledgeable team that delivers a differentiated experience for customers. Prioritize customers over tasks, create a welcoming and inspiring environment, listen and respond to internal and external customers, build strong relationships, drive change in high-impact areas, use customer feedback to coach and recognize teams, and ensure accurate store information. Operational Excellence : Create and oversee day‑to‑day execution of the strategic plan, drive sales and profitability through report analysis, make business decisions by assessing market competition and customer insights, maintain compliance with company directives, ensure safety and security policies are followed, and manage staff schedules for peak traffic times and key events. Associate Engagement : Promote an inclusive “Put People First” atmosphere aligned with core values, develop internal talent, implement Individual Development Plans for leadership, set performance goals, provide mentoring and coaching, demonstrate commitment to diversity, equity, and inclusion, recruit, hire, and retain passionate staff, and oversee compensation and HR actions following company policies. Qualifications and Skills Communication : Strong listening and interpersonal skills; effective verbal and written communication across functions. Analytical : Strategic thinking, forecasting business needs, identifying opportunities, and developing solutions to complex problems. Computer : Advanced skills with Microsoft Office Suite, including Outlook. Accountability : Conflict management, resolution, and holding others accountable. Business Acumen : Complete accountability for P&L management. Organization : Ability to manage multiple priorities and allocate resources efficiently. Leadership : Lead by example, enforce high standards of customer service. Education : G.E.D. or high school diploma. Experience : Minimum three years in sales, management, or people development; college degree preferred. Working Conditions and Physical Demands Must be able to stand for extended periods, climb ladders, move throughout the store, lift up to a 30‑lb box overhead, and work a flexible week, including nights, weekends, and holidays as needed. Equal Opportunity Employer PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, disability, veteran status, marital status, genetic information, and any other legally protected status. Retaliation against anyone who reports discrimination is prohibited. #J-18808-Ljbffr