General Manager

We’re Hiring a General Manager! Location: Louisville, KY Type: Full‑Time Reports To: District Manager Overview We’re looking for a General Manager to run a high‑volume flex‑serve car wash, manage a team of 30–40 employees, and deliver consistently excellent guest experiences. This full‑time leadership role includes operations management, staff coaching, scheduling, safety compliance, customer service leadership, and overall site performance. Ideal candidates have experience in retail, service, or operations management and enjoy hands‑on leadership in a fast‑paced environment. If you’re a hands‑on leader who loves developing people and running a tight operation, apply today! Training & Certification (3–6 months) Hands‑on training in operations, leadership, customer recovery, and preventative maintenance. Certification is tied to KPIs and operational performance, with raise eligibility beginning after certification. What You’ll Do Lead with Purpose — Manage daily operations with a clear focus on excellence, accountability, and team development. Coach & Grow Your Team — Hire and develop team members through hands‑on training, regular feedback, and growth opportunities. Own Peak‑Hour Execution — Monitor traffic flow and weather conditions to optimize staffing needs and keep our tunnel moving and guests satisfied. Protect & Maintain Our Facility — Keep our site clean, safe, and operating at peak performance through preventative maintenance and attention to detail. Drive Performance — Monitor KPIs, manage labor costs, maintain capture rates, and execute business strategies that hit goals and maximize results (you’ll use checklists, audits, and KPI dashboards weekly). Grow Memberships — Coach a small team to deliver a great pitch, improve conversion, and maintain strong service standards without sacrificing speed. Own the Admin — Handle scheduling, payroll, hiring, and team documentation with accuracy and professionalism. Champion Safety & Compliance — Ensure procedures and policies are followed, keeping both team and guests safe. Be the Culture — Lead by example, live the SpeedWash Car Wash values, and build a positive, high‑energy environment where your team thrives. Lead Flex Service Detail Lead Flex Service Detail — Oversee a mix of quick 7‑minute inside‑and‑out services and advanced express detail packages, while managing bay capacity, promised completion times by service, and final quality inspections. Manage Multiple Workflows — Express wash + express details + full‑service details. Your KPIs Membership capture rate Total car count Net membership growth Maintain labor % and reduce turnover Uptime / down‑equipment response time Customer Satisfaction (Google Reviews) Site cleanliness & inspection audit scores Full‑service detail completion times What You’ll Need At least 5+ years of management experience (Required) Flexibility to work various shifts, including weekends (Required) Point of Sale Knowledge Multi‑unit operations or high‑volume service environment (Preferred) Preventative maintenance mindset (Preferred) Possess a valid driver’s license (Required) Who You Are Accountable – You take ownership of both successes and setbacks and always follow through on commitments. Integrity‑Driven – You do the right thing, even when no one’s watching, especially when it comes to safety and compliance. Results‑Oriented – You think critically, troubleshoot quickly, and solve problems efficiently. Calm Under Pressure – You remain steady and composed during breakdowns or emergencies. Hands‑On Leader – You motivate, coach, and train your team while working alongside them when needed. Detail‑Oriented – You notice the small things that prevent big problems. Patient & Practical – You explain processes and expectations clearly without frustration. Adaptable – You adjust when priorities or plans shift. Lead by Example – Show up prepared, dependable, and ready to set the tone for your team. Foster a Positive Culture – Build trust, accountability, and fun into everyday work. This role is NOT for you if you: Prefer a desk‑only management job. Don’t want to work weekends in a rotating schedule. Avoid coaching and having hard conversations. What’s in it for you? Bi‑Weekly Pay — get rewarded for your hard work fast. Access to MEC health coverage — plus dental and vision plan options. Paid Time Off – we believe rest fuels greatness. Regular Performance Reviews — clear feedback, real growth, and open conversations. Unlimited Car Washes — keep your ride looking as fresh as your future. Regular Team Building Events — we work hard and celebrate harder, culture comes first. Free Uniforms — we cover the gear so you can focus on getting the job done and looking good doing it! Salary & Benefits $70,000‑$80,000 annual base salary plus bonus potential of $1,000 - $3,000 per month. Raise eligibility begins after certification (performance + KPI‑based). Why SpeedWash? At SpeedWash Car Wash, our mission goes beyond washing cars; we’re creating a workplace where people feel valued, supported, and developed. As Site Manager, you’ll guide a team that works hard, has fun, and lifts each other up. If you love leading people and shaping positive culture, we’d love to have you on our team! Lead the Way. Manage the Day. Apply Today! #J-18808-Ljbffr