Business Analyst

Varmoda is seeking experienced Business Analysts to support the Success Data Conversion Project within the Maverics Team. The selected professionals will serve as the primary liaison between business users and technical teams, providing critical operational support, issue resolution, and business process analysis to ensure successful project execution.

This role requires hands-on experience supporting benefit determination systems, troubleshooting user issues, managing support requests, and collaborating with program and technical stakeholders to maintain seamless business operations.

Key Responsibilities

• Serve as the primary point of contact for users experiencing application and system-related issues.
• Analyze, diagnose, and resolve user inquiries related to business processes, system functionality, and data manipulation.
• Manage and track support requests received via phone, email, ticketing systems, and chat portals.
• Document incidents, resolutions, and root-cause findings in JIRA and other tracking tools.
• Prioritize and coordinate issue resolution activities to support ongoing project operations.
• Escalate complex or recurring issues to management and technical teams as appropriate.
• Partner with Client business units and technical staff to gather requirements and address operational challenges.
• Conduct business process analysis and recommend improvements based on recurring support trends.
• Maintain detailed documentation to support future system enhancements and process optimization initiatives.
• Ensure high-quality customer service while effectively communicating technical and policy-related information to end users.

Required Qualifications

Mandatory Experience

• Minimum 5 years of experience working with automated eligibility/benefits determination systems supporting one or more of the following programs:
  • SNAP (Supplemental Nutrition Assistance Program)
  • TANF (Temporary Assistance for Needy Families)
  • Employment & Training (E&T) Programs

Technical Skills

• Experience with help desk, application support, or business systems support functions.
• Strong troubleshooting and problem-resolution capabilities.
• Experience documenting and managing incidents within ticketing environments.
• Ability to analyze business processes and identify root causes of operational issues.
• Strong written and verbal communication skills.
• Experience collaborating with business stakeholders and technical teams.

Platform Knowledge

• Advanced proficiency with Windows operating systems and desktop applications.
• Experience working with databases and data inquiries.
• Understanding of data quality and data validation concepts.

Preferred Qualifications

• Experience using JIRA or similar issue-tracking/change-management systems.
• Professional Business Analyst certification (CBAP, CCBA, PMI-PBA, or equivalent).
• Experience supporting large-scale data conversion or modernization initiatives.
• Familiarity with government human services programs and eligibility systems.
• Working knowledge of:
  • Mainframe environments
  • Linux operating systems
  • SQL Server
  • ADABAS databases
  • Data quality and testing methodologies

About Varmoda

Varmoda is a federal IT solutions provider founded in 2020 and headquartered in McLean, Virginia, delivering citizen-centric public services across Financial Assistance, Public Benefits, and Security & Defense domains. Our five-layer architecture - Salesforce (Engagement), Databricks (Data), ServiceNow (Orchestration), Pega (Decisioning), and Oracle HR (Capacity) - puts data at the common thread of every solution we build for federal agencies and the citizens they serve. Varmoda holds CMMI Maturity Level 3, ISO 9001, ISO 20000, and ISO 27001 certifications, and is recognized as a V3 veteran-friendly employer.

Why Varmoda

• Growth opportunity within a fast-scaling federal IT firm
• Direct impact on citizen-facing federal programs
• Competitive benefits including 401k, health insurance, Paid Time Off, Life Insurance and others - customize per role/location
• Veteran-friendly (V3) workplace culture

Equal Employment Opportunity

Varmoda is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Varmoda and its affiliated entities never request payment, banking details, or financial information from candidates during hiring. All legitimate communication comes from a varmoda.com address or JobDiva - report suspicious contact to View email address on click.appcast.io. Varmoda and its affiliates are Equal Opportunity Employers; all qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other legally protected characteristic.