Hotel Operations Coordinator

Job Summary The Hotel Operations Coordinator is to perform administrative duties and reports to the Sr. VP, Hotel Operations and Director, Hotel Operations. The Hotel Operations Coordinator supports and interacts with Crystal Cruises vendors, contractors, and various internal Crystal Cruises’ departments. The Hotel Operations coordinator must maintain strict confidentiality with records, reports, letters, emails, telephone calls etc. Essential Job Duties Gathering, organizing, and maintaining data to assist the Sr. VP, Hotel Operations in making key decisions. Attends meetings when required and takes meeting minutes. Responsible for collecting and maintaining records for travel requests received from vendors, contractors, and Hotel Corporate employees. Accountable for maintaining all Priority list files in OneIS and updating both ships on a weekly basis. Assist ships and the Port Operations department in securing rooms for Immigration officials for enroute clearance and Pilots. Ensures that bookings are created in OneIS and all travel documents are distributed to all relevant parties. Managing EmbarkDebark inbox and handling all requests related but not limited to: early embarkation, disembarkation, providing port addressed and embarkation formalities. Act as a liaison between Hotel and Marketing by managing requests for printed materials and website updates on Monday.com. Insert/update dress code in OneIS for the full itinerary one year in advance for both ships. Accountable for collecting necessary data (contractors list, immigration information, etc.) from vendors for contractors during the ship’s dry dock. Supports Hotel Operations department with various projects. Follows company’s policies and procedures. Competency College Degree/Diploma or Hotel or Tourism School is preferred. Experience in Cruise industry is desired. Skills/Qualifications Strong verbal communication skills including professional telephone etiquette. Strong customer service skills. Ability to answer calls in a timely and professional manner and deliver the high‑quality service that is required of a Crystal Cruises representative. Responsible for maintaining thorough knowledge of product, policies, and procedures. Fluent in written and spoken English. Good administrative skills (proficient in Outlook, MS Office). Outgoing personality and positive attitude, always maintaining a friendly and approachable demeanor. Excel and PowerPoint proficiency. Work Environment Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic. Physical Demands Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment. Expected Hours of Work The position is full-time working from Monday – Friday. Occasional need for overtime may be required. EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. A&K Travel Group is a global lifestyle and travel company that sets the standard for refined and personalized travel experiences. For more than three decades Crystal has been synonymous with exceptional, award‑winning voyages. In 2022 AKTG acquired the Crystal brand and its two vessels, Crystal Serenity and Crystal Symphony, ushering in a new era of Exceptional at Sea. #J-18808-Ljbffr Crystal Cruises USA, LLC